Responsibilities
Manage daily restaurant operations to ensure smooth running of operations
Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
Monitor food and beverage quality, ensuring they meet our high standards
Maintain inventory, order supplies, and manage budgetary and financial operations
Resolve customer complaints and feedback with professionalism and efficiency
Lead, train, coach and motivate a team of the staff
Handle customer complaints, inquiries, and feedback professionally
Ensure high standards of customer service are consistently met
Any other ad-hoc duties as assigned by the Company
Requirements
Proven experience in a similar role within a high-volume or upscale restaurant environment
Strong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skills
Excellent customer service and communication skills
Problem-solving and conflict-resolution abilities
Able to work on weekends and public holidays
Ability to work in a fast-paced environment
Physical stamina to stand and walk for extended periods
PC literate, well-organized, and self-motivated
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