Job Description – Retail Associate / Front Desk Officer
Position Overview
We are seeking a customer-oriented and professional Retail Associate / Front Desk Officer to be the first point of contact for customers.
The role involves managing customer enquiries, handling transactions, resolving issues, and ensuring a positive customer experience at all times.
Key Responsibilities
- Greet and assist customers in a friendly and professional manner.
- Handle walk-in enquiries, complaints, and requests, ensuring quick and effective resolution.
- Process sales transactions, billing, payments, or check-ins/check-outs accurately.
- Maintain up-to-date knowledge of products, services, and promotions to support customer queries.
- Record and escalate customer issues to the relevant department when necessary.
- Manage phone calls, emails, or system-based enquiries where required.
- Ensure the reception/front desk area or retail floor is well-organized, tidy, and welcoming.
- Support daily operational tasks such as inventory checks, paperwork, or scheduling.
Requirements
- Prior experience in customer service, retail, or call centre roles preferred.
- Strong communication skills (verbal and written) and the ability to stay composed under pressure.
- Good problem-solving ability with a customer-first mindset.
- Proficiency in basic computer systems (POS, CRM, or MS Office).
- Ability to work in shifts, weekends, and public holidays if required.
- Minimum Diploma or equivalent; higher qualifications welcome.
Key Competencies
- Excellent interpersonal and conflict-resolution skills.
- Professional, approachable, and reliable demeanor.
- Fast learner with the ability to adapt to different customer needs.
- Team player who contributes to a positive work environment.