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Retail Customer Service Manager and Trainer Job Opening In Singapore, Singapore – Now Hiring OG Pte Ltd


Job description

Retail Customer Service Manager and Trainer

1.

Customer Service Management (Enquiries and Feedback)

  • Respond to customer enquiries and feedback received via email, Facebook, and other communication channels.

  • Handle customer issues related to OG membership accounts and the OG eShop.

  • Resolve escalated customer complaints promptly and professionally.

  • Monitor service quality through feedback and implement improvements where necessary.

  • Ensure company policies, procedures, and service standards are consistently met across all departments.

2.

Training & Development

  • Plan, develop and conduct training programmes on customer service, selling skills, handling difficult situations, staff coaching, product knowledge, and other relevant topics.

  • Develop and update SOP handbooks to support learning and operational consistency.

  • Monitor staff performance post-training and perform coaching where needed.

  • Conduct periodic refresher courses to reinforce key skills and knowledge.

  • Collaborate with department heads to identify training gaps and work with external providers when appropriate.

  • Participate in new staff orientation, employee counselling sessions, disciplinary discussions, and grievance handling in collaboration with HR.

4.

Other Responsibilities

  • Serve as the appointed building Fire Safety Manager (training and certification will be provided).

  • Act as Compliance Officer for PSPM (Precious Stones and Precious Metals).

  • Act as Compliance Officer for PDPA (Personal Data Protection Act).

Qualifications, Requirements and other Information

  • 5 day work week
  • Diploma/Degree in Business, Retail Management, or a related field.

  • WSQ Advanced Certificate in Learning and Performance (ACLP) 2.0 or ACTA certification preferred
  • Minimum 3–5 years’ experience in training and development or retail customer service, with at least 2 years in a supervisory role.

  • Strong communication, interpersonal, and conflict-resolution skills.

  • Demonstrated experience in training delivery and staff development.

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Required Skill Profession

Customer Service


  • Job Details

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Unlock Your Retail Customer Potential: Insight & Career Growth Guide


Real-time Retail Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Retail Customer in Singapore, Singapore, highlighting market share and opportunities for professionals in Retail Customer roles.

7746 Jobs in Singapore
7746
6457 Jobs in Singapore
6457
Download Retail Customer Jobs Trends in Singapore and Singapore

Are You Looking for Retail Customer Service Manager and Trainer Job?

Great news! is currently hiring and seeking a Retail Customer Service Manager and Trainer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OG Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Retail Customer Service Manager and Trainer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Retail Customer Service Manager and Trainer?

Key qualifications for Retail Customer Service Manager and Trainer typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Retail Customer Service Manager and Trainer?

To improve your chances of getting hired for Retail Customer Service Manager and Trainer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Retail Customer Service Manager and Trainer Job Success

OG Pte Ltd interview tips for Retail Customer Service Manager and Trainer

Here are some tips to help you prepare for and ace your Retail Customer Service Manager and Trainer job interview:

Before the Interview:

Research: Learn about the OG Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Retail Customer Service Manager and Trainer interview at OG Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OG Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Retail Customer Service Manager and Trainer Positions

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