Retail Operations Executive

Are you ready to take your career in retail operations to the next level?

We're looking for a driven and detail-oriented Retail Operations Executive to join our team.

In this role, you'll play a key part in keeping our retail business running smoothly—managing purchase orders, supporting demand planning and forecasting, handling returns and claims, and conducting in-store checks.

You'll also collaborate closely with sales, marketing, supply chain, and finance teams to ensure seamless operations, accurate reporting, and effective execution of campaigns.

This is a hands-on role where your contribution directly impacts stock availability, operational efficiency, and overall sales performance.

What You'll Do:

1. Purchase Order (PO) Management

2. Process and monitor daily POs from all retail partners.
   
   

3. Ensure accurate order entry, timely delivery, and alignment with stock availability.
   
   
4. Submit non-fulfillment reports to retailers for any unfulfilled orders and follow up on resolution.
   
   

5. Work closely with supply chain and warehouse teams to coordinate order fulfillment.
   
   

6. Demand Planning & Forecasting

7. Consolidate sales data to support demand planning and forecasting cycles.
   
   

8. Work with the sales and marketing teams to capture upcoming promotions, launches, and campaigns in forecasts.
   
   

9. Monitor inventory levels to prevent stockouts or overstock situations.
   
   

10. Retailer Returns & Claims Management

11. Manage product returns from retailers, ensuring timely and accurate processing.
    
    

12. Liaise with finance to reconcile credit notes and claims.
    
    
13. Raise CSR (Credit/Stock Requests) for account consolidation on a monthly basis.
    
    

14. Identify recurring return issues and recommend preventive actions.
    
    

15. Weekly In-Store Checks

16. Conduct weekly in-store visits to review stock availability and identify gaps by retailer.
    
    

17. Work with sales teams to push additional sell-in opportunities based on stock gaps and shelf visibility.
    
    

18. Provide timely feedback and reports from store checks to management.
    
    

19. Cross-Functional Support

20. Collaborate with sales, marketing, finance and supply chain teams to support overall business objectives.
    
    

21. Assist in preparing operational reports and analysis for management.
    
    
22. Support process improvements to enhance efficiency and accuracy.
    
    
23. Additional Duties: Undertake any other duties or responsibilities as required.
    
    

What We're Looking For:

• Diploma or Bachelor's degree in Business, Supply Chain, or related field.
  
  
• 1–3 years of relevant experience in operations, supply chain, or order management (FMCG experience preferred).
  
  
• Strong attention to detail with good numerical and analytical skills.
  
  
• Proficient in Microsoft Excel and ERP systems (SAP experience a plus).
  
  
• Excellent communication and coordination skills.
  
  
• A team player with a proactive, hands-on approach.
  
  

Working days: 5 days a week (Mon to Fri / 9am – 6pm) and able to commit 1 weekend per month for atrium event