Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Retail Ops Manager.
Singapore Jobs Expertini

Urgent! Retail Ops Manager Job Opening In Singapore, Singapore – Now Hiring THE SWATCH GROUP S.E.A. (S) PTE LTD

Retail Ops Manager



Job description

Retail Operations Manager
Reporting to the Brand Manager, with a dotted line to the global Head of Retail, the Retail Operations Manager is responsible for leading the performance of retail division including sales productivity, stock, client experience, client relationship management, customer service, staff training and development.

Oversee and drive the successful implementation of the retail strategy in all distribution channels.

Deliver the highest level of customer service to clients.

Drive business growth, implement strategies and to achieve the commercial objectives.


Key Responsibilities
Sales Management and Business Development
Regularly provide market information, analyze business trends, results, strategic advices and propose short, mid and long term plan.


Propose annual and monthly sales targets for each boutique in line with Brand strategy; monitor performance and ensure achievement.


Propose and lead boutique openings/closings/relocations/renovation projects.


CRM: monitor the quality and size of the database; propose and execute actions for increasing traffic, conversion, retention, VIP retention and development.


Propose exhibitions and boutique animations; ensure positive sales results.


Boutique Operations
Guarantee the proper maintenance of the boutiques: cleanliness, correct visual displays and respect of VM guidelines.


Ensure that each boutique has the appropriate model stock, and timely replenishment.


Ensure that all operating and security guidelines are understood and respected.


Ensure proper staff grooming, availability of necessary sales tools & boutique equipment.


Assure the security and proper maintenance of stock timepieces.


Team Leadership
Recruit, train, coach, and motivate the Boutique Managers and team members.


Coach boutique managers/ In-charges and conduct regular meetings.

Conduct regular evaluation including yearly evaluation.

Ensure the development of key roles in each boutique (ABM, Supervisor, and/or Senior Sales).


Integration and training: coordinate and propose training needs.

Ensure Boutique staff’s training needs are met; detailed product information and necessary knowledge are up to date.


Implement Brand commission scheme; propose improvements as needed.


Others
Build good rapport with existing & potential landlords to be constantly updated with the market practice & promotional activities.

Work together with the BM for best possible negotiation.


Responsible for projects like renovation, repairs & coordinate retail new store openings with BM and Marcom personnel.


Supervise and ensure that all safety and security guidelines & requirements are observed at all times.


Preferred Profile
Minimum 10 years of relevant experience in Luxury retail or related industries.


Previous experience managing multiple boutiques.


Previous sales experience in a luxury Retail boutique with team management.


Collaborative approach with the ability to foster teamwork and a can do attitude.


Exceptional communications skills with ability to lead and influence internal and external stakeholders successfully drive peers to meet business objectives.


Excellent presentation and communication skills with strong business acumen.


Comfortable using all MS Office tools.


#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Retail Ops Potential: Insight & Career Growth Guide


  • Real-time Retail Ops Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Retail Ops in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3623 jobs in Singapore and 3134 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Retail Ops roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Retail Ops Manager Job?

    Great news! is currently hiring and seeking a Retail Ops Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at THE SWATCH GROUP S.E.A. (S) PTE LTD adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Retail Ops Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Retail Ops Manager?

    Key qualifications for Retail Ops Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Retail Ops Manager?

    To improve your chances of getting hired for Retail Ops Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Retail Ops Manager Job Success
    THE SWATCH GROUP S.E.A. (S) PTE LTD interview tips for Retail Ops Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the THE SWATCH GROUP S.E.A. (S) PTE LTD's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Retail Ops Manager interview at THE SWATCH GROUP S.E.A. (S) PTE LTD, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the THE SWATCH GROUP S.E.A. (S) PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Retail Ops Manager Positions

    Setting up job alerts for Retail Ops Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!