Analysis
- Preparation and complete standard reports including month-end related documents by collating data from different sources.
- Assist in preparing ad-hoc analysis and reports to support revenue driving activities
E-Commerce
- Gatekeeper of all partner extranets and ensure proper loading of hotel information, rates and availability on and on other third-party channels including OTAs, Travel Agent and B2B partners.
- Manage and conduct regular audits on rate and availability of OTAs as well as brand website to ensure channel manager is properly setup and interfaced correctly with hotel systems.
- Participate and engage with key contacts of OTA and electronic distribution partners to maximize exposure and business opportunities on all channels.
- Recognise and correct any rate parity issues found online.
Revenue Management & Distribution
- Based on data analysis, identify opportunities for incremental revenue and propose tactical actions based on market segments, demand, positioning, etc.
- To conduct competitive research and market intelligence for DORM to decide on strategic pricing decision through monitoring of scheduled rate shopping and competitor reports, and review of other market intelligence.
- To ensure that all channels of distribution such as direct, GDS, and other online channels - are always maintained at optimal working level.
- Prepare weekly revenue meeting information and applicable analysis when required.
- Assist with data collation and data loading across various template for monthly revenue management forecast process.
- Help manage and maintain IDeaS revenue management system.
- Assist with managing rate loading process for key segments and ensure accurate distribution of rates and details across applicable channels.
- To assist with training and support the revenue management where applicable.
- To work closely with various internal teams on revenue management techniques and its execution.
Other Responsibilities
- Supports the Mission, Purpose and Values of the Worldwide Hotels Group.
- Adheres to grooming and hygiene standards set by the Hotel.
- Always exercises responsible behaviour to uphold the image and reputation of the Worldwide Hotels Group.
- Ensures that the office properties and facilities are protected and are kept in good working condition.
Reports any loss or damage to the properties and facilities promptly and appropriately.
- Carries out any other reasonable duties and responsibilities as assigned.
- Participate in company's sustainability effort for the environment and being an inclusive employer.
Job Requirement
- Diploma/Degree in Hospitality, Business, or a related field from a recognized institution.
- 3+ years of progressive experience in revenue and distribution management within the hotel industry.
- Working knowledge of key revenue management systems and distribution tools such as Opera PMS (Opera Cloud preferred), OTA Extranet management, Channel Manager (SiteMinder experience is preferred).
- Proficiency in Excel, PowerPoint, and data analysis tools.
- Working knowledge of VBA in Excel is preferred.
- Demonstrated skills in data analysis, problem-solving and strategic planning.
- Ability to translate complex data into actionable business strategies.
- Strong team playing skills and act with utmost integrity.