Job Description:
We are seeking an experienced and skilled Robotics Operations Specialist to join our team.
In this role, you will be responsible for ensuring the successful deployment of security robots across various client sites.
The ideal candidate will have a strong understanding of robot diagnostics, troubleshooting, and operational support.
They will also possess excellent problem-solving skills, with the ability to work in a fast-paced, customer-centric environment.
- Client Onboarding & Training:
- Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
- Work closely with engineering and product teams to identify recurring issues and drive improvements.
- Provide client reports on robot performance, and key performance matrix.
- Customer Success & Relationship Management:
- Develop strong relationships with clients, understanding their unique needs and business goals.
- Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
- Collaborate with sales and account management teams to drive customer retention and expansion.
- Site Survey & Deployment Plan:
- Conduct Client Site Surveys – Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security robots.
- Understand Client Objectives – Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.
- Address Deployment Concerns – Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.
- Develop Deployment Plans – Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.
Required Skills and Qualifications:
- Bachelor's degree or Diploma in Engineering, Business, or a related field.
- No experience is required.
- Candidate with experience in client success, technical support, or operations will be an advantage (preferably in robotics, automation, or technology-driven environments).
- Strong understanding on robot diagnostics, troubleshooting, and operational support.
- Excellent problem-solving skills and ability to work in a fast-paced, customer-centric environment.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to travel occasionally for client visits and training sessions.
Benefits:
Our company offers a range of benefits, including:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for career advancement.
Others:
If you are passionate about customer success and technology-driven operations, we encourage you to apply for this exciting opportunity.
Please submit your application, including your resume and cover letter, to us today.