Join Our Growing Team Customer Service & Sales Support Executive
Jalan Besar Area | 5-Day Work Week | Polytechnic Fresh Graduates Welcome
Are you enthusiastic, proactive, and customer-focused?
We're looking for a Customer Service & Sales Support Executive to join our dynamic team.
Whether you're experienced or a fresh graduate from a Polytechnic, this is a great opportunity to kickstart or grow your career in a supportive environment.
What You'll Enjoy:
- Supportive Work Environment – Join a positive, team-oriented workplace with a great boss and friendly colleagues.
- Work-Life Balance – Enjoy a 5-day work week (Monday to Friday) with your weekends free.
- Career Growth & Benefits – Gain access to career development opportunities and competitive staff benefits.
Your Key Responsibilities:
1.
Customer Service
- Handle customer inquiries via email, offering accurate product information and helpful recommendations.
- Prepare and send quotations based on customer requirements.
- Maintain strong customer relationships to drive retention and satisfaction.
- Gather and relay customer feedback to improve service and sales performance.
2.
Sales Support
- Generate and manage quotations, delivery orders (DOs), and invoices.
- Assist in upselling and cross-selling suitable products.
- Follow up with customers to close sales and ensure smooth transactions.
- Coordinate with the sales and finance teams on order fulfillment and payments.
- Support any ad hoc duties assigned by management.
3.
Stock Management
- Place stock orders and coordinate timely deliveries.
- Assist with receiving, unpacking, and organizing stock.
4.
Administrative Tasks
- Prepare and maintain accurate sales reports and documentation.
5.
Team Collaboration
- Work closely with team members to ensure seamless daily operations.
- Report issues or challenges to your supervisor promptly.
Minimum Qualifications & Skills:
- Education:
- At least an 'O' Level or N-Level certificate.
- Diploma from a Polytechnic or ITE is a plus (fresh graduates are welcome to apply )
- Experience:
- Experience in hardware, retail, or customer service is an advantage but not a must.
- Language:
- Proficiency in English and Mandarin to communicate with a diverse customer base.
- Skills:
- Strong communication and interpersonal skills
- Basic knowledge of Microsoft Excel, Word, and email platforms
- Customer-first mindset with problem-solving ability
- Team player with a willingness to learn
- Good organizational and time management skills
- Confidence in sales-related activities like upselling and cross-selling
Ready to Apply?
If you're excited to be part of a friendly and growing team, send us your resume today We look forward to meeting you.