Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Sales & Customer Relations Senior Manager.
Singapore Jobs Expertini

Urgent! Sales & Customer Relations Senior Manager Job Opening In Central Singapore Community Development Council – Now Hiring WOOPA TRAVELS PTE. LTD.

Sales & Customer Relations Senior Manager



Job description

Founded in 2015, Woopa Group is a new generation travel agency and destination management company.

We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller.

The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore and UBE—each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a driven and strategic Sales & Customer Relations Senior Manager to lead our dynamic sales team at Woopa Travels, focusing on our key brand — Lion Heartlanders.

Lion Heartlanders is a tour operator, and National Education solutions provider.

We conduct tours and educational programmes focusing on Singapore's heritage and culture.

We create tour programs that focuses on The Singapore Story.

Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content.

In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach.

You will play a central role in connecting people to Singapore's culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus.

If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we'd love for you to join our mission in shaping how locals and visitors experience our city.

Responsibilities

  • Recruit, train, and manage a high-performing team of sales representatives.

    Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment
  • Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability
  • Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities
  • Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty
  • Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency.

  • Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development
  • Generate regular sales reports, providing insights and recommendations.

    Develop accurate sales forecasts and budgets.

  • Conduct regular training sessions for product knowledge and selling skills.

    Stay informed about industry trends and share relevant information.

    Provide ongoing coaching and mentorship.

  • Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience.

    Represent the sales team in leadership meetings.

  • Monitor expenses and take corrective actions to meet financial targets.

    Effectively coordinate with finance team on invoicing, payment & financial matters.

  • Ensure the sales team operates in compliance with policies and regulations.

    Provide guidance on ethical considerations and responsible selling practices.

  • Address challenges promptly, developing creative solutions.

    Encourage a problem-solving mindset within the sales team.

  • Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions.

    Encourage a culture of innovation within the sales team.

  • Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth
  • Other ad-hoc duties as assigned

Requirements

  • Proven experience in sales leadership, ideally within the travel, education, or cultural sectors
  • Track record of meeting and exceeding sales targets and driving strategic growth
  • Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach
  • Strong communication and relationship-building abilities with clients, partners, and internal teams
  • Data-driven mindset with the ability to monitor sales metrics and translate insights into action
  • Familiarity with CRM tools, sales processes, and performance tracking
  • Passion for local culture, education, and community engagement
  • Self-starter with a problem-solving attitude and collaborative spirit

We offer a commission package in addition to the basic salary.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Sales Customer Potential: Insight & Career Growth Guide


  • Real-time Sales Customer Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sales Customer in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 23878 jobs in Singapore and 21833 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Sales Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Sales & Customer Relations Senior Manager Job?

    Great news! is currently hiring and seeking a Sales & Customer Relations Senior Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WOOPA TRAVELS PTE. LTD. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Sales & Customer Relations Senior Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Sales & Customer Relations Senior Manager?

    Key qualifications for Sales & Customer Relations Senior Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Sales & Customer Relations Senior Manager?

    To improve your chances of getting hired for Sales & Customer Relations Senior Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Sales & Customer Relations Senior Manager Job Success
    WOOPA TRAVELS PTE. LTD. interview tips for Sales & Customer Relations Senior Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the WOOPA TRAVELS PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Sales & Customer Relations Senior Manager interview at WOOPA TRAVELS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WOOPA TRAVELS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Sales & Customer Relations Senior Manager Positions

    Setting up job alerts for Sales & Customer Relations Senior Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!