A Sales & Customer Service Executive performs order processing and fulfilment tasks and analyses customers' needs and information to improve customer relationships and experiences.
Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and promptly responding to customers' requests and queries.
The job environment is customer-centric and service-oriented.
The individual should be a communicative, attentive and patient team player who can address customers' issues effectively and achieve customer satisfaction.
Address customers' requests and queries
Process sales orders, upsell and cross-sell
Analyse customer information and needs to improve customer relationships and experience
Execute order processing and order fulfilment tasks
Gather customer feedback from multiple sources including surveys
Identify risks associated with different approaches to business process change
Implement business process improvement solutions to achieve effectiveness in customer service operations
Maintain the client contact database to ensure it is up-to-date
Provide feedback and suggestions on how to improve processes
Record customers' requests and follow-up actions in the database system
Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
Requirements
Excellent Customer Service
Good interpersonal and negotiation skills
Outgoing, personable
Diploma or Degree in Business Administration or similar