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Urgent! Sales Operations Executive Job Opening In Singapore, Singapore – Now Hiring Samsung Electronics Singapore

Sales Operations Executive



Job description

The identified professional will be responsible for the administrative support to the Sales Team to enable smooth operational flow through timely maintenance and coordination of customer master data, Return Material Authorizations (RMAs), recalls, and shipment logistics.


Responsibilities
Return RMAs / Recalls
Issue Return DO, and Credit Note.


Document Processing of Sales Adjustment.


Update RMA Invoice Management status (SDC) in NERP, Check Return PO.


Recall Process - Update airway/truck/sea bill details (SDC).


Return Process - Issue /Monitor Return Process.


Scrap weekly report (Scrap- D for Sales Adjustments).


System Management
Compile 3PL/vendor to update GR & GI delivery transactions.


Support material setup / modify.


Customer Master Management and Reporting
Check the necessary details in customer entry form filled up by Sales Team.


Review sales view to map up the respective division.


Input incoterm and Tax classification and conduct checks on payment term.


Map customer code – Sold to/Ship to and End customer.


Verify all scrap location inventory data via NERP.


Verify and consolidate relevant data and status for Closed & Unclosed Recall / RMA
Account Receivable Reconciliation
Reconcile AR statement using ABC and reconcile to customers' replies to achieve 100% confirmation.


Follow up customers with amount discrepancy / disputes.


Qualifications
Minimal Diploma in Logistics Management
At least 3-5 years relevant experience in similiar industry
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong written, verbal and collaboration skills
Skills & Competencies required for the Role
Knowledgeable in local & other countries’ customs regulations.


Strong stakeholder management and proactive communication skills to maintain high customer satisfaction.


Attention to detail and maintaining accuracy in managing database records, processes, workflows and reconciliation.


Proficient in Microsoft Office and has experience using NERP system for daily operations.


Strong problem-solving skills to address any discrepancies and issues.


Good teamwork to work well with colleagues.


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Required Skill Profession

Other General



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    Unlock Your Sales Operations Potential: Insight & Career Growth Guide


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