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Urgent! Sales & Service Support Executive, HSR Job Opening In Singapore, Singapore – Now Hiring Hermes
MAIN RESPONSIBILITIES
Back Office Customer Service Management
Management and follow-up of Customer Services
* Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
* Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)
* Be a real partner to sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services
* Be responsible for the business performance of all service-related operations
* Monitor conversion rates and average duration for reservations and customer requests
* Monitor lead times at each relevant step of the aftersales & repair life cycle
* Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store
2.
Internal Control & Procedures
Till Control
* Support till activities only if needed
Stock Control
* Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
Compliance and knowledge on internal procedures
* Manage the store archiving for relevant documents, following local and group internal control rules
* Be responsible for the application of procedures related to internal control and health & safety
* Support sales teams through the use of digital tools and be the store's key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
3.
Store Team Administration
Store Admin
* Assist in managing the staff rotas to optimize sales floor coverage
* Coordinate with external agencies to plan external/temporary staff
* Manage and organize internal communication
Store orders
* Be responsible and supervise the allocation of staff uniforms
* Organize the supply of office stationery, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
* Follow-up on general costs
Maintenance & Security
* Be responsible for store day-to-day maintenance and coordinate with suppliers/office to ensure timely intervention
* Manage internal and external security agents
REQUIREMENTS & CAPABILITIES
* Passionate about retail and luxury
* Significant previous experience in an administrative / operations position, preferably in a Retail environment
* Organized, rigorous, and reliable, able to organize his/her work autonomously and to anticipate
* Service and customer-oriented with excellent communication skills
* Proficient with Excel / IT tools
* Team player
* Language requirements: fluency in English is mandatory (written and oral)
* Store-based environment
Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Sales Service Potential: Insight & Career Growth Guide
Real-time Sales Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sales Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 28901 jobs in Singapore and 24376 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Sales Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hermes is currently hiring and seeking a Sales & Service Support Executive, HSR to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sales & Service Support Executive, HSR Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermes adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sales & Service Support Executive, HSR Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sales & Service Support Executive, HSR typically include Sales Representatives, Services and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sales & Service Support Executive, HSR interview at Hermes, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermes's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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