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Urgent! Sales & Service Support Executive, HSR Job Opening In Singapore, Singapore – Now Hiring Hermès
Main Responsibilities
1.
Back Office Customer Service Management
Management and follow-up of Customer Services
Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools,
Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)
Be a real partner to the sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services
Be responsible for the business performance of all service-related operations
Monitor conversion rates and average duration for reservations and customer requests
Monitor lead times at each relevant step of the after-sales & repair life cycle
Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in the store
2.
Internal Control & Procedures
Till Control
Support till activities only if needed
Stock Control
Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
Compliance and knowledge of internal procedures
Manage the store's archiving for relevant documents, following local and group internal control rules
Be responsible for the application of procedures related to internal control and health & safety
Support sales teams through the use of digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
3.
Store Team Administration
Store Admin
Assist in managing the staff rotas to optimize sales floor coverage
Coordinate with external agencies to plan external/temporary staff
Manage and organize internal communication
Store orders
Be responsible and supervise the allocation of staff uniforms
Organize the supply of office stationery, food & beverage, and other relevant tools, coordinate with suppliers, control delivery, and invoicing
Follow-up on general costs
Maintenance & Security
Be responsible for store day-to-day maintenance and coordinate with suppliers/office to ensure timely intervention
Manage internal and external security agents
Requirements & Capabilities
Passionate about retail and luxury
Significant previous experience in an administrative / operations position, preferably in a Retail environment
Organized, rigorous, and reliable, able to organize his/her work autonomously and to anticipate
Service and customer-oriented with excellent communication skills
Proficient with Excel / IT tools
Team player
Language requirements: fluency in English is mandatory (written and oral)
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Unlock Your Sales Service Potential: Insight & Career Growth Guide
Real-time Sales Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sales Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 28901 jobs in Singapore and 24376 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Sales Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hermès is currently hiring and seeking a Sales & Service Support Executive, HSR to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sales & Service Support Executive, HSR Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermès adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sales & Service Support Executive, HSR Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sales & Service Support Executive, HSR typically include Sales Representatives, Services and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sales & Service Support Executive, HSR interview at Hermès, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermès's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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