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Sales & Service Support Executive, HSR Job Opening In Singapore, Singapore – Now Hiring Hermès


Job description

Main Responsibilities

1.

Back Office Customer Service Management

Management and follow-up of Customer Services

  • Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools,

  • Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) 

  • Be a real partner to the sales team to optimize and simplify the back-office follow-up of those services

  • Performance follow-up and continuous improvement on Customer Services

  • Be responsible for the business performance of all service-related operations

  • Monitor conversion rates and average duration for reservations and customer requests

  • Monitor lead times at each relevant step of the after-sales & repair life cycle

  • Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in the store

  • 2.

    Internal Control & Procedures

    Till Control

  • Support till activities only if needed 

  • Stock Control

  • Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies

  • Compliance and knowledge of internal procedures

  • Manage the store's archiving for relevant documents, following local and group internal control rules

  • Be responsible for the application of procedures related to internal control and health & safety 

  • Support sales teams through the use of digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue 

  • 3.

    Store Team Administration

    Store Admin

  • Assist in managing the staff rotas to optimize sales floor coverage

  • Coordinate with external agencies to plan external/temporary staff

  • Manage and organize internal communication

  • Store orders

  • Be responsible and supervise the allocation of staff uniforms

  • Organize the supply of office stationery, food & beverage, and other relevant tools, coordinate with suppliers, control delivery, and invoicing

  • Follow-up on general costs 

  • Maintenance & Security

  • Be responsible for store day-to-day maintenance and coordinate with suppliers/office to ensure timely intervention

  • Manage internal and external security agents 

  • Requirements & Capabilities

  • Passionate about retail and luxury

  • Significant previous experience in an administrative / operations position, preferably in a Retail environment 

  • Organized, rigorous, and reliable, able to organize his/her work autonomously and to anticipate

  • Service and customer-oriented with excellent communication skills 

  • Proficient with Excel / IT tools

  • Team player 

  • Language requirements: fluency in English is mandatory (written and oral)

  • Required Skill Profession

    Sales Representatives, Services


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermès adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Sales & Service Support Executive, HSR Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Sales & Service Support Executive, HSR?

    Key qualifications for Sales & Service Support Executive, HSR typically include Sales Representatives, Services and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Sales & Service Support Executive, HSR Job Success

    Hermès interview tips for Sales & Service Support Executive, HSR

    Here are some tips to help you prepare for and ace your Sales & Service Support Executive, HSR job interview:

    Before the Interview:

    Research: Learn about the Hermès's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

    To prepare for your Sales & Service Support Executive, HSR interview at Hermès, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermès's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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