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Urgent! Sales & Service Support Supervisor, HSR Job Opening In Singapore, Singapore – Now Hiring Hermès
MAIN RESPONSIBILITIES:
Back Office Customer Service Management
Management and follow-up of Customer Services
Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools,
Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
Be a real partner to sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services
Lead and Monitor the business performance of all service-related operations, ensuring alignment with business objectives
Supervise and analyze conversion rates and average durations for reservations and customer requests
Monitor lead times at each relevant step of the aftersales & repair lifecycle process, identifying bottlenecks and proposing corrective actions when needed
Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store
Actively review workflows for better efficiencies
Store Administration
HR & Store Team Administration
Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
Coordinate with external agencies to plan external / temporary staff
Manage and / or organize internal communication: information dispatch, notes, organization chart or contact list updates, etc.
Store orders
Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
Oversee the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
Maintenance & Security
Be responsible for store day-to-day maintenance (lighting, cleaning, access, security…): coordinate with suppliers and Head Office, ensure timely interventions, control the quality
Manage internal and external security agents
Team Management
Global performance follow-up
Follow up closely the quality of interactions of your team members with customers and make sure they are in line with Hermès Standards of excellence
Organize weekly morning briefs with your team and provide regular feedbacks to your Assistant Store Manager (BOH)
Develop your team member’s ability to back each other up in case of absence
Individual performance follow-up and development
Participate in the training process for newcomers in your team: Hermès culture, product knowledge and other specific job responsibilities
Continuously coach and train your team members on all knowledge and skills necessary to the pursuit of the team’s objectives
Be responsible for the yearly appraisals of your team members: monitor the development of all expected hard and soft skills, set the objectives for the following year, anticipate career path possibilities
Recruitment
Participate actively in the recruitment process for your team, with the support of your HR department: sourcing relevant profiles, conducting interviews etc.
PERFORMANCE INDICATORS
Relevant service-related KPIs (lead times, turnover generated from services, conversion rates etc)
Individual contribution to the efficiency and quality of store administration / operations
Quality of relationship and partnership with the sales team
Quality of relationships with customers
REQUIREMENTS & CAPABILITIES
Passionate about retail and luxury
Minimum 6 years of working experience
Significant previous management experience in administrative / operations position, preferably in Retail environment
Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
Service- and customer-oriented (internal and externa customers), with excellent communication skills
Proficient with Excel / IT tools
Team player - first experience of management appreciated
Language requirements: fluency in English is mandatory (written and oral)
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Unlock Your Sales Service Potential: Insight & Career Growth Guide
Real-time Sales Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sales Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 25619 jobs in Singapore and 21074 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Sales Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hermès is currently hiring and seeking a Sales & Service Support Supervisor, HSR to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sales & Service Support Supervisor, HSR Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermès adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sales & Service Support Supervisor, HSR Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sales & Service Support Supervisor, HSR typically include Supervisors Of Sales Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Sales & Service Support Supervisor, HSR, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sales & Service Support Supervisor, HSR interview at Hermès, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermès's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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