Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations.
Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships.
Key responsibilities include:
Identify and handle client enquiries, concerns, and complaints
Ensure store presentation is consistent with our brand image
Supervise general housekeeping and cleaning duties including performing such duties, if necessary
Coordinate with the team on the execution of sales plans and store events
Manage and motivate staff to achieve sales targets established
Ensure proper security measures are enforced
Monitor and assist sales staff development by providing on-the-job training, product training, etc.
Communicate timely with both internal and external parties
Be a mentor to assistant sales supervisors and guide them where required
Always maintain a high standard of personal grooming and professional conduct
Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team
Requirements and capabilities:
Passion in retail industry
Tech savvy and good with IT/digital technology
Fluent in English and other spoken, written languages a plus
Must be a good team player, pleasant, service-oriented, and self-motivated
Strong team building, interpersonal, and communication skills
Hands-on computer knowledge of MS Office
Hermès is a French, family-owned, and independent company that has been a creator, artisan, and merchant of high-quality objects since 1837.
The company employs nearly 25,185 collaborators worldwide and is committed to responsible management, transmitting exceptional know-how, and respecting humans and nature.
This is a full-time, mid-senior level position in Sales and Business Development within the Retail Luxury Goods and Jewelry industry.
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