Sales Support Coordinator/ Executive

Responsibilities:

• Providing feedback to various departments, maintains client databases, and stays updated on industry trends to improve customer experience.
  
  
• Delivering information about a company's products and services.
  
  
• Answering queries and concerns about a company's products and services.
  
  
• Processing orders and transactions.
  
  
• Resolving issues and handling customer complaints.
  
  
• Collecting customer feedback.
  
  
• Providing proactive customer outreach.
  
  
• Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation, etc.) to identify and address execution risks in advance.
  
  
• Proactively identify and resolve issues related to delivery execution.
  
  
• Adhering to company SOPs to ensure seamless operations.
  
  
• Handling additional operational tasks as assigned.
  
  

Requirements:

• Bachelor's degree or diploma in Business or a related field preferred.
  
  
• 1–2 years of experience in logistics and operations.
  
  
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Strong written and verbal communication skills in English.
  
  
• Ability to work under tight deadlines with minimal supervision.
  
  
• Strong analytical, numerical, and interpersonal skills.
  
  
• Detail-oriented, diligent, and able to thrive under pressure in a fast-paced environment.
  
  
• Team player with strong interpersonal skills.