Responsibilities
Create Sales Order
- Timely key sales orders in system based on confirmed orders.
- Apply correct item code and pricing when creating the order.
- Liaise with customers and internal stakeholders on order processing.
- Follow-up and respond to customer's enquiries, if any.
- Generate Sales Return Order.
- Administer the Return Order requests and issue credit note.
- Upon receiving the delivery schedules and assembly sheets from the Logistics team, convert into invoices via the system, print out the invoice and sort the invoices according to the delivery schedules.
Compiling and Confirming on orders
- Gather all sales order from the Sales Team via group chat.
Input orders into HQ Excel Template.
- Ensure all data is accurate, complete and up to date.
Clearly record any customer-specific special requests.
Share each customer's order summary via group chat for Sales Team to verify.
- Timely create each customer's order list into HQ Excel Template.
Convert the order list information into another HQ Excel template for labelling purpose.
Submit the HQ Excel Template to HQ after confirmation by Sales Team.
eCommerce
- Regularly update product listings, images and pricing across all digital platforms (Lazada, Redmart and Redmart Special Store) and ensure the accuracy of the updates.
- Process daily orders across all digital platforms – confirm orders after verifying stock availability and print airway bills for the warehouse to prepare for packing.
- Ensure all the parcels are being arranged within a day.
- Arrange with ecommerce's logistics on the collections and follow-up accordingly.
Requirements
- Preferably has experience in order processing or sales admin.
- Able to work across multiple departments.
- Good communication skills.
- Practical experience in Microsoft Excel
How to Apply:
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