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Salesforce Application Support, Manager (Education Cloud, Apex) Job Opening In Singapore, Singapore – Now Hiring JonDavidson Pte Ltd


Job description

Overview

Salesforce Application Support, Manager (Education Cloud, Apex) for a new digital learner management platform integrated with CRM.

The platform is built on Salesforce Education Cloud and is developed to integrate learner management operations.

The role ensures the smooth operation, maintenance, and enhancement of the Salesforce ecosystem to meet organizational objectives.

The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a proven track record in application support.

Responsibilities

  • Application support and maintenance, incident and problem management to ensure smooth operation of the Salesforce platform.

  • Manage day-to-day operations and support for the Salesforce platform, ensuring high availability, performance, and reliability.

  • Monitor and resolve system issues, errors, and performance bottlenecks.

    Ensure compliance with SLAs for issue resolution and system uptime.

  • Lead investigation and resolution of incidents and recurring problems, implementing preventive measures to mitigate future occurrences.

  • Act as the escalation point for critical issues and liaise with stakeholders to ensure timely resolution.

  • Communicate effectively with technical and non-technical audiences to provide updates on system status and support activities.

  • Ensure adherence to IT governance policies, security standards, and data protection regulations.

Requirements

  • Degree in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.

  • At least 5 years of experience in application support, with a minimum of 2-4 years specifically managing Salesforce platforms.

  • Strong understanding of Salesforce architecture, administration, and customization.

  • Proficiency with Salesforce tools such as Service Cloud, Sales Cloud, or Marketing Cloud.

    Knowledge of Apex, Visualforce, Lightning components, and integration frameworks is a plus.

  • Strong analytical and troubleshooting skills with a proactive approach to issue resolution.

  • Strong team player who is proactive, quality-conscious, and results-oriented.

Interested candidates are invited to submit their MS Word formatted CV with current and expected salary remuneration.

By submitting any application or resume, you agree to disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted applicants will be notified.

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Salesforce Application Potential: Insight & Career Growth Guide


Real-time Salesforce Application Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Application in Singapore, Singapore, highlighting market share and opportunities for professionals in Salesforce Application roles.

1492 Jobs in Singapore
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Are You Looking for Salesforce Application Support, Manager (Education Cloud, Apex) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JonDavidson Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Salesforce Application Support, Manager (Education Cloud, Apex) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Application Support, Manager (Education Cloud, Apex)?

Key qualifications for Salesforce Application Support, Manager (Education Cloud, Apex) typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Salesforce Application Support, Manager (Education Cloud, Apex) Job Success

JonDavidson Pte Ltd interview tips for Salesforce Application Support, Manager (Education Cloud, Apex)

Here are some tips to help you prepare for and ace your Salesforce Application Support, Manager (Education Cloud, Apex) job interview:

Before the Interview:

Research: Learn about the JonDavidson Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Salesforce Application Support, Manager (Education Cloud, Apex) interview at JonDavidson Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JonDavidson Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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