Key Responsibilities:
Experience working on Sales Cloud, Service Cloud, and Experience Cloud
Strong Org analysis, Data Mapping, Data Conversion, and understanding of Governor Limits
Ability to conduct Fit-Gap analysis and provide effort estimation
Experience in customer service workflow mapping within Case Management
Skilled in requirement gathering, conducting workshops, and stakeholder discussions
Exposure to Salesforce Org Merge/Re-Implementation with a goal of unified processes and unified data model
Ability to prepare Requirement Specifications, Functional Design Documents, Use Cases
Hands-on in writing User Stories and Acceptance Criteria
Ability to assess functional impact due to requirement changes
Experience conducting Train-the-Trainer sessions for key business users
Hands-on Agile methodology experience
Provide integration and customization guidance, including design validation
Experience with enterprise integration tools and ETL (Extract, Transform, Load)
Excellent presentation and communication skills
Salesforce Certifications preferred: Sales Cloud, Service Cloud
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