Salesforce Technical Architect, Assistant Manager

Job Description

We invite highly motivated, dynamic professionals to join our growing Customer practice.

As customer experience rises in importance, customer outcomes are pivotal to key business decisions in order to achieve sustainable growth in today's dynamic market.

The Customer team helps our clients across industries extend their relationship, capture and grow the value of their customers.

We provide them with the insights needed to help them meet their strategic and financial goals through:

Rapidly driving growth and creating customer value

Transforming the customer experiences that add most value to the organisation

Making transformation and business decisions based on what customers value

Successful candidates will play a significant role in working on client engagements spanning customer strategy, customer experience design, service and sales transformation, and customer-centric operational improvement.

Roles & Responsibilities

Provide expert guidance on technical aspects of Salesforce implementation, leveraging deep understanding of Salesforce platform capabilities and limitations for Pre-Sales and Project Delivery

Conduct thorough analysis of business requirements and recommend solutions that align with Salesforce best practices, ensuring scalability, maintainability, and compliance with industry standards

Collaborate with internal and external stakeholders, including business analysts and project managers, to ensure that the Salesforce solution meets business objectives and regulatory requirements

Act as a liaison between business stakeholders and technical teams, translating business needs into technical requirements and vice versa, facilitating effective communication and understanding

Provide strategic direction and thought leadership, advising on emerging technologies, industry trends, and innovative solutions to enhance the Salesforce implementation and drive business value

Design the overall Salesforce architecture, including data model, application design, security model, and integration strategy, ensuring alignment with business goals and scalability requirements

Lead technical discussions and decisions, providing guidance to development teams on architectural choices, platform limitations, and optimization techniques, fostering a culture of technical excellence

Collaborate closely with stakeholders to gather and prioritize requirements, ensuring that the technical solution meets functional and non-functional requirements, and aligns with the enterprise roadmap

Skills & Qualifications

Bachelor's degree in computer science, Information Technology, engineering or equivalent

Minimum 5-6 years of experience in delivering Salesforce projects

Multiple relevant Salesforce certifications

Extensive experience in Salesforce architecture and design

Strong knowledge of integration patterns and best practices

Excellent problem-solving and decision-making skills

Prior experience within the public sector and real estate industry would be advantageous

Implementation of multiple complex projects in Singapore or ASEAN countries

Proficiency in multiple CRM applications

Ability to translate requirements into design and managing implementation

Strong project management, communication, written, analytical, organisational and problem-solving skills

Ability to assess the practical aspects of business operations

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