Job Overview
This role is responsible for maintaining stable day‑to‑day operations, managing system enhancements and change requests (CRs), and overseeing AMS activities.
Act as the main bridge between business users, vendors, and the SAP team to ensure Ariba remains aligned with business and compliance needs.
Key Responsibilities
- Functional Support: Provide day‑to‑day functional support for SAP Ariba modules (Spend Management and Sourcing & Contract Management), including issue resolution and ensuring overall system stability.
- Change Request (CR) Management: Collaborate with business users to gather requirements, coordinate with vendors and technical teams, and manage the end‑to‑end CR process from initiation to deployment.
- AMS Oversight: Oversee Application Maintenance Support (AMS) activities, including ticket tracking, SLA compliance, and timely issue resolution.
- Stakeholder Collaboration: Partner closely with Finance, Procurement, and IT teams to understand business needs and deliver effective system enhancements or solutions.
- Documentation & Compliance: Prepare functional specifications, test scripts, and maintain comprehensive documentation to support audit and compliance requirements.
Skills & Requirements
- 2–3 years of hands‑on experience in SAP Ariba functional support, change request management, and/or AMS operations.
- Strong functional understanding of SAP Ariba modules (mandatory).
- Experience in managing CRs and AMS activities within SAP environments.
- Familiarity with procurement and finance processes, and their integration with Ariba (advantageous).
- Proven experience in requirement gathering, testing, and UAT support.
- Excellent stakeholder engagement and vendor coordination skills.
- Proactive, resourceful, and able to work independently under contract engagements.
- Willing to perform planned maintenance or support tasks outside regular office hours when required.
- Bachelor’s degree in Business, Information Technology, or a related discipline.
Diploma holders with relevant experience will also be considered.
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Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Technology, Information and Internet
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