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Urgent! SAP Lead Job Opening In Singapore, Singapore – Now Hiring Infosys



Job description

Infosys is a global leader in next-generation digital services and consulting.

We enable clients in 56+ countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

About the Role

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Key Responsibilities

  • Act as the primary onsite point of contact for the client, ensuring high levels of satisfaction and trust.

  • Conduct regular service review meetings and proactively address client concerns or escalations.

  • Monitor customer satisfaction of the service and identify pain areas, improvements etc.

  • Identify opportunities for business and service improvements within the customer landscape

Operational Support

  • Collaboration with the offshore team based in India
  • Contribute part-time to ticket resolution within the domain of expertise whenever possible
  • Provide guidance to the support team on complex issues and ensure timely resolution of high-priority incidents.

  • Drive problem management and improvement initiatives with customer
  • Availability for high priority on-call support out of office hours support
  • Support continuous improvement initiatives and knowledge management efforts.

Service Delivery & Reporting

  • Own and manage all service delivery reporting including SLA/KPI dashboards, incident trend analysis, and performance metrics.

  • Prepare and present weekly, monthly, quarterly service reports to internal stakeholders and client leadership.

  • Ensure compliance with contractual obligations and service quality standards.

Required Skills & Qualifications

  • Strong experience in SAP AMS delivery, with hands-on expertise in at least one SAP module from ABAP, MM, SD, Finance, BW or BPC.

    Preferably Finance or ABAP.

  • Service Management with ITIL knowledge / certification
  • Proven track record in client-facing roles and service delivery management.

  • Excellent communication, presentation, and stakeholder management skills.

  • Proficiency in reporting tools (e.g., Excel, Power BI, ServiceNow reports).

Seniority level, Employment type, and Job function

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Consulting
  • Industries: IT Services and IT Consulting

Infosys is an equal opportunities employer and welcomes applications from all qualified candidates.

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Required Skill Profession

Sap



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    Unlock Your SAP Lead Potential: Insight & Career Growth Guide


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