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Section Manager, Marketing Job Opening In North East Community Development Council – Now Hiring Scoot


Job description

Summary
We are looking for a CRM & Market Development Section Manager to strengthen our marketing and customer engagement efforts.

This role encompasses two important areas: (a) Customer Relationship Management (CRM) -- managing customer data, marketing automation, and lifecycle campaigns, delivering personalised communications that drive engagement and revenue; (b) Market Development – working with tourism boards, airport partners, and other external organisations to design and execute joint promotions, secure co-funding, and expand partnership opportunities.

While this job description reflects the combined scope, we welcome applications from candidates who are strong in either CRM or Market Development.

Depending on fit, this role can focus on one area, with the job grade adjusted accordingly.

Job Description
Customer Relationship Management (CRM)

  • Develop and execute customer lifecycle campaigns across email, app, and other owned channels, across all markets
  • Manage customer segmentation, personalisation and marketing automation to drive engagement and revenue
  • Partner with IT, Business Intelligence (BI), and external vendors to ensure CRM systems and tools are optimised, scalable and integrated, with cost-efficient usage
  • Work with IT and BI teams to ensure CRM platform stability, data accuracy, and build system enhancements
  • Monitor campaign performance, develop reports, and share actionable insights to improve targeting, engagement and conversion
  • Manage vendor relationships, setting clear expectations and holding them accountable
  • Proactively integrate into the wider Marketing function, working with colleagues across Media, Brand & Social, Comms and Loyalty to strengthen alignment and collaboration

Market Development

  • Build and strengthen partnerships with tourism organisations, airport authorities, and destination partners
  • Develop joint marketing campaigns and co-funded promotions to drive inbound and outbound travel across all markets
  • Expand the scope of cooperation with existing partners and identify new partnership opportunities
  • Lead negotiations with partners, prepare proposals, and manage reporting on ROI for joint initiatives
  • Align with finance and legal functions on co-funding agreements, compliance and partner contracts

Data Analysis & Reporting

  • Monitor and analyse campaign performance across all channels and markets
  • Prepare regular reports with insights and recommendations for optimisation
  • Work with internal and external stakeholders to ensure accurate attribution, data integrity, and consistent reporting across markets

Collaboration & Continuous Improvement

  • Work closely with in-market teams, agencies and creative functions to ensure localisation and alignment
  • Keep updated with industry trends, new tools, and platform updates
  • Recommend and implement improvements to enhance efficiency and results

Requirements
CRM:

  • At least 5 years experience in CRM, partnership marketing, or related fields
  • Hands-on CRM platform experience (e.g. Salesforce Marketing Cloud or equivalent) preferred
  • Strong analytical and technical understanding of CRM systems, campaign workflows and customer data
  • Ability to see the big picture and think strategically, translating commercial objectives into marketing strategies

Market Development

  • Track record of managing joint marketing initiatives with B2B partners is a strong plus
  • Excellent stakeholder management and negotiation skills, especially in securing co-funding and building long-term partnerships
  • Strong communication skills (written and verbal), confident in presenting to partners and internal stakeholders
  • Time management and project management skills, for campaign planning and managing many moving parts

Overall

  • Experience in travel and hospitality industry is a plus
  • Detail-oriented, proactive, able to work independently while managing multiple projects
  • Collaborative mindset, always seeking to find win-win solutions

While this job description covers both CRM and Market Development, we welcome applications from candidates who specialise in either discipline.

If you bring strong experience in key areas and motivation to grow, we'd love to hear from you.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Section Manager Potential: Insight & Career Growth Guide


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Are You Looking for Section Manager, Marketing Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scoot adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Section Manager, Marketing Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Section Manager, Marketing?

Key qualifications for Section Manager, Marketing typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Section Manager, Marketing, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Section Manager, Marketing Job Success

Scoot interview tips for Section Manager, Marketing

Here are some tips to help you prepare for and ace your Section Manager, Marketing job interview:

Before the Interview:

Research: Learn about the Scoot's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Section Manager, Marketing interview at Scoot, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Scoot's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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