Security & Safety Manager

Job description

PARKROYAL COLLECTION Pickering, Singapore, is seeking a dedicated and experienced
Security & Safety Manager
to lead and enhance our security and workplace safety initiatives.

This role requires a strategic and proactive individual to ensure a safe, secure, and compliant environment for our guests, employees, and stakeholders.


Key Responsibilities:
1.

Security Assessment & Risk Management
Develop and implement a comprehensive risk management program to anticipate, identify, and mitigate security, safety, and health hazards.


Conduct regular vulnerability assessments to identify potential risks and recommend countermeasures.


Ensure compliance with Workplace Safety & Health (WSH) regulations and drive initiatives to maintain a safe work environment for all employees.


Collaborate with department heads to integrate WSH best practices into daily hotel operations.


Oversee incident reporting and accident investigations, ensuring corrective actions are taken to prevent recurrence.


Implement and oversee security monitoring systems for continuous surveillance of critical areas.


2.

Security Planning & Administration
Regularly review and update security policies, procedures, and systems to align with evolving security needs.


Develop and maintain a Security & WSH Operations Procedures Manual to standardize security processes.


Oversee security access control, including the issuance and management of passes for employees, contractors, and guests.


Ensure effective recruitment, deployment, and performance management of both in-house and contracted security officers.


Conduct regular security audits and ensure compliance with fire safety regulations and local laws.


Maintain systematic record-keeping, including security reports, maintenance logs, and incident documentation.


3.

Training & Development
Conduct training needs analysis and implement an annual security training plan for all security personnel.


Prepare and deliver training modules on security awareness, emergency response, and crime prevention.


Ensure continuous learning and development of security associates through internal and external training programs.


Lead succession planning efforts, coaching staff for career progression within the security team.


Conduct regular security briefings and refresher courses for all hotel staff to enhance security awareness.


4.

Emergency Preparedness & Crisis Management
Develop and maintain a Crisis Response Plan and Business Continuity Plan, ensuring all security staff are trained in emergency procedures.


Lead Emergency Response Team (ERT) training and simulation drills, covering fire hazards, bomb threats, and evacuation procedures.


Ensure regular safety system tests, including fire drills, emergency evacuation exercises, and bomb threat drills.


Oversee the hotel’s Workplace Health & Safety program, ensuring compliance with safety regulations.


Ensure compliance with fire safety regulations and serve as the designated Fire Safety Manager (FSM) for the hotel.


Work closely with local authorities, law enforcement, and regulatory bodies to ensure compliance with security and fire safety standards.


Serve as the primary liaison with government agencies during crises and emergencies.


5.

Crime Prevention & Maintenance of Order
Maintain a secure and disruption-free environment, strategically deploying security personnel to critical areas.


Enforce access control policies, preventing unauthorized or unlawful entry into restricted hotel areas.


Ensure comprehensive CCTV surveillance and install security alarms at key locations to deter criminal activities.


Conduct regular security patrols and inspections to detect and prevent suspicious activities.


Investigate and document all crime incidents, ensuring timely reporting and coordination with law enforcement when necessary.


Implement hotel key protection policies, ensuring secure storage and accountability for master keys and locksets.


Stay updated on local and international security threats, ensuring proactive intelligence gathering and collaboration with law enforcement.


6.

Investigations & Incident Reporting
Oversee crime scene preservation and evidence collection, ensuring thorough and impartial investigations.


Conduct and supervise interviews, witness interrogations, and evidence documentation following ethical and legal standards.


Liaise with law enforcement agencies for criminal investigations when required.


Generate comprehensive security and WSH incident reports with detailed analysis and recommendations for prevention.


Analyze security trends and loss events, implementing effective countermeasures.


7.

VIP Security & Event Management
Coordinate and execute VIP security plans for high-profile guests, celebrities, and state officials.


Liaise with law enforcement, corporate security, and government agencies to ensure smooth security operations for special events.


Allocate security personnel and resources to ensure seamless execution of VIP visits and large-scale functions.


8.

Leadership & Team Management
Foster a motivated and high-performing security and WSH team, promoting a culture of teamwork and accountability.


Conduct regular performance appraisals, feedback sessions, and team meetings to address operational concerns.


Promote open communication and a strong team spirit, ensuring a positive and productive work environment.


9.

Guest Relations & Satisfaction
Integrate guest service principles into security operations, ensuring a welcoming and professional security presence.


Handle guest safety concerns, workplace safety incidents, and complaints promptly, implementing corrective actions.


Maintain regular interaction with guests, addressing security inquiries and providing reassurance through proactive engagement.


10.

Budgeting & Financial Planning
Oversee the security department’s budget, ensuring cost-effective operations without compromising safety standards.


Approve department purchases, procurement, and petty cash expenses, ensuring proper allocation of security resources.


Develop annual security budget proposals, including labour costs and capital expenditures for security upgrades.


Key Requirement:
Minimum of 5 years of experience in security management at supervisory level, preferably in the hospitality industry.


Diploma/Degree in Security Management, Occupational Safety & Health, or a related field.


Certified Fire Safety Manager (FSM) qualification is strongly preferred.


Strong leadership skills with experience in team management and training.


Solid knowledge of WSH regulations, fire safety, and emergency preparedness.


Excellent crisis management, risk assessment, and investigative skills.


Ability to work effectively with law enforcement agencies and regulatory bodies.


Strong communication and interpersonal skills, with a guest-oriented mindset.


Experience in conducting security audits, investigations, and training programs.


Ability to work in a fast-paced environment and handle emergency situations efficiently.


Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.


We regret that only shortlisted candidates will be notified.


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Required Skill Profession

Other General