Security Supervisor

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Security Supervisor, is concerned with the efficient and professional service of Security, while ensuring the Safety and Security in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.

What will I be doing?
As the Security Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Assist in the planning and organizing the Security Officer's roster and duties.
  
  
• Be in-charge of the Hotel Security Control Room as well as for the day-to-day operations
• Ensure all official security documents are handled accurately in accordance to SOP
• Manage access points as assigned to ensure all entries are authorized
• Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
• Manage the Visitor Management System for visitors, contractors, and vendors
• Manage the Casual labor system for casual labors and part-timers
• Monitor CCTV coverage within the hotel property and highlight any issues
• Perform static lobby / convention Centre coverage and duty
• Perform roving security and safety clocking patrol within and around the hotel premises
• Perform patrol on guest floors and the heart of house
• Perform enforcement tasks as assigned and be at deployment as per deployment schedule
• Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports
• Coordinate Night Transport for colleagues
• Respond to all security, safety and medical emergencies as soon as possible where assistance is required
• Be part of the Company Emergency Response Team (CERT Team) to respond to emergencies
• Conduct inventory checks of keys and passes
• Handle Loss & Found findings, reports and inquiries
• Provide lift control and VIP
• Perform First Aid/CPR/AED if required
• Respond to and resolve safe box issues without delay
• Conduct crowd control and ushering duties
• Gather and document information and facts upon responding to security, safety and medical emergencies
• Perform any other tasks as assigned by the management of the hotel
• Manage and address all alarms on the Fire & Life Saving System
• Manage and address all alarms on the duress and emergency systems
• In-depth knowledge of CCTV system for preliminary investigation and training purposes
• Assist in training all employees in Security and Fires safety responsibilities.
  
  
• Assist in specific training to Security Officers.
  
  
• Keep Assistant Security Manager fully informed of all security related matters and also to Assistant Security Manager in the absent of Security Manager.
  
  
• Maintain a chronological log of all incidents.
  
  
• Assisting in conducting investigation work, hold inquiries and interviews when instructed by Assistant Security Manager.
  
  Keep all records and reports concerning security matters and hotel business confidential
• Brief and de-brief the Security Officers on the latest instruction.
  
  
• Enforce the Hotel rules and regulations.
  
  
• Relief and cover the duty Officers as and when required.
  
  
• Perform any other duty as required by the Assistant Security Manager from time to time.
  
  
• Prepares and Conduct Roll Call Parade (Briefing).
  
  
• Put up the Daily Security Report after compiling all incidents from Security Desk Occurrence Book such as:
• Complaints from guest.
  
  
• Untoward incidents involving guest, patron and staff.
  
  
• Damage caused to Hotel's property.
  
  
• Recovery of valuables
• Result of VVIP functions
• Security flaws detected, and remedial or preventive action taken.
  
  
• Other cases or information which may be of security interest.
  
  

*Product *

• To execute all tasks of a Security Officer.
  
  
• To assist the Director of Security and Assistant Security Manager to manage and organize the Security Department.
  
  
• To implement all policies, procedures, instructions regarding security and safety.
  
  
• To implement preventive safety and security programs.
  
  
• To investigate crimes committed against the hotel, guests, and employees.
  
  
• To document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
  
  
• To assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
  
  
• To keep abreast of developments within the hotel and community as they relate to security.
  
  
• To have sound knowledge in current and amended laws, employee's handbook, job description, fire and evacuation procedure, lost and found procedure, joiner procedure, and all new policies and procedures which may be issued from time to time by the management.
  
  
• To take an active role in the implementation of the hotel's fire plan including the Fire Command Center, all technical equipment and the roles each employee/fire warden plays.
  
  
• To monitor control system of keys, lock system, alarm system, and fire protection system.
  
  
• To make recommendations to the superiors in security related matters.
  
  
• To respond properly in any hotel emergency or safety situation.
  
  
• To maintain highly self-discipline and self-motivation.
  
  
• To be flexible to work extended shift, if need be, if the demand in the department is exceptional high, especially during visit of High-Profile guests
• To cooperate efficiently with all departments within the hotel directly or indirectly involved with the Security Department.
  
  
• To make recommendations to the superiors in security related matters.
  
  
• To perform other tasks or projects as assigned by hotel management and staff.
  
  
• Carry out any other reasonable duties and responsibilities as assigned.
  
  
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
  
  

What are we looking for?
A Security Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proficient in English – strong reading, writing, and oral communication skills.
  
  
• Certified in CPR, First Aid, Firefighting, and Crowd Control.
  
  
• Holds a valid PLRD Security Licence (or able to obtain one).
  
  
• Background in Law Enforcement and Security – previous experience in the police force, military police, or as a security officer.
  
  
• Preferably experienced in hotel or hospitality security settings.
  
  
• Team Leader/Supervisory Skills – capable of leading, guiding, and motivating a team to achieve operational goals while maintaining high standards of performance.
  
  
• Highly motivated and committed – approach tasks with enthusiasm and actively seek opportunities to develop new skills and knowledge to enhance performance.
  
  
• Adaptable and flexible – respond quickly and positively to changing requirements and perform tasks as requested.
  
  
• Team-oriented – maintain a strong focus on team goals by demonstrating cooperation and support to colleagues.
  
  
• Maintain a positive and professional attitude at all times.
  
  

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

Work Locations
Conrad Singapore Marina Bay

Schedule
Full-time

Brand
Conrad Hotels & Resorts

Job
Security and Loss Prevention

Required Skill Profession

Other General