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SENIOR ANALYST SUPPORT APPLICATIF (CAPITAL MARKET IT) H/F – SINGAPOUR Job Opening In Singapore, Singapore – Now Hiring QUANTEAM (RAINBOW PARTNERS Group)


Job description

Overview

Join to apply for the SENIOR ANALYST SUPPORT APPLICATIF (CAPITAL MARKET IT) H/F – SINGAPOUR role at QUANTEAM (RAINBOW PARTNERS Group) .

Le poste est rattaché à la division Capital Markets IT (CMI) , qui gère les systèmes d’information dédiés aux activités de marchés de capitaux.

Responsibilities

Le rôle porte sur le support fonctionnel et technique eSales , en assistance au Front Office Sales et au Middle Office dans l’utilisation des applications de workflow Sales de la banque.

Ces applications sont critiques car directement liées aux activités génératrices de revenus et aux interactions Sales-Trading.

  • Supervision & Monitoring des applications
  • Définir et mettre en place, en lien avec les équipes de développement, le monitoring nécessaire.

  • Gérer les demandes utilisateurs nécessitant investigation et coordination avec les équipes techniques.

  • Superviser les traitements quotidiens et mensuels avec les équipes projets, infrastructures et production.

  • Suivre et assurer la complétion des batches quotidiens, analyser et résoudre rapidement les problèmes.

  • Piloter les KPIs de l’application et produire des reportings réguliers pour améliorer l’efficacité opérationnelle.

  • Gestion des incidents et requêtes
  • Assurer le support applicatif de niveaux 1 et 2 aux utilisateurs (Sales, Middle Office, Back Office).

  • Prendre en charge les incidents jusqu’à leur résolution, en mobilisant les équipes nécessaires pour minimiser l’impact business.

  • Gérer le backlog des demandes utilisateurs et s’assurer de leur traitement.

  • Documenter correctement les tickets avec les informations clés.

  • Problem Management & Amélioration continue
  • Garantir une gestion rigoureuse des problèmes : identification des causes profondes, suivi post-incident.

  • Collaborer avec les équipes build pour prioriser et résoudre durablement les problèmes.

  • Contribuer à l’implémentation de monitoring “as code”.

  • Créer et maintenir une base de connaissance en coordination avec les développeurs.

  • Support fonctionnel & technique
  • Vérifier le calcul correct des Volume Credit et Markup.

  • Assurer l’administration des plateformes avec les fournisseurs internes et externes.

  • Gérer les problèmes de STP (Straight Through Processing).

  • Travailler dans un environnement 24/7 “Follow the Sun”.

  • Appliquer toutes les politiques et procédures internes.

  • Gérer la relation client (internes & externes).

  • Apporter assistance aux analystes métier et techniques.

Profile

Profil et compétences

  • Expérience senior: au moins 5 ans d’expérience (idéalement en finance/banque) dans le support et/ou développement applicatif.

  • Certification ITIL appréciée.

  • Intérêt pour les marchés de capitaux (FX, Fixed Income, Dérivés, Equity).

  • Bonne compréhension des plateformes de brokers et clearing (Tradeweb, Murex, DTCC, LCH/JSCC, etc.) et des applications financières usuelles (Bloomberg, Reuters…).

  • Connaissance des solutions de monitoring (ITRS Geneos, Qokpit, Elastic, Splunk, Datadog…).

  • Compétences techniques en SQL, Java, Python, commandes Unix/Windows.

  • Maîtrise du scripting Unix/Linux.

  • Capacité à gérer SLA & KPI, communication client, escalades, analyse de risques et exécution de projets.

  • Goût pour l’amélioration continue et l’automatisation.

  • Connaissances additionnelles appréciées : XML, PL/SQL, MQ, CFT, Control-M.

  • Qualités personnelles
  • Excellentes capacités d’analyse et de résolution de problèmes.

  • Forte autonomie et résistance à la pression.

  • Esprit d’équipe et très bonnes compétences relationnelles.

  • Excellente communication écrite et orale en anglais, capacité à vulgariser des sujets complexes.

Engagement & À propos

Quanteam est une entreprise handi-accueillante et s’engage en faveur de l’égalité professionnelle, de la mixité et de la diversité.

Elle est ouverte à tous les talents et encourage toute personne possédant les compétences mentionnées dans la présente offre, à soumettre sa candidature.

Quanteam propose un modèle d’entreprise axé sur la responsabilité et l’engagement.

À propos de Quanteam: Quanteam (entité du Groupe Rainbow Partners) est un cabinet de conseil spécialisé dans les secteurs Banque, Finance et Services financiers.

Nos 850 consultants, issus de 35 nationalités, sont situés à Paris, Lyon, Londres, New-York, Montréal, Genève, Lisbonne, Porto, Bruxelles, Casablanca, Madrid et Singapour.

Nous accompagnons nos clients sur l’ensemble de la chaîne Front-to-Back, dans l’évolution de leurs activités métiers et dans leurs projets de Transformation.

Nos pôles d’expertise: Finance quantitative; Risques, Conformité et Réglementaire; Opérations et Finance; Transformation et Organisation; IT et Système d’information.

#J-18808-Ljbffr

Required Skill Profession

Market Research & Market Analysis, Business Intelligence & Analysis


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