The Opportunity
Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Key Responsibilities
Incident & Request Management:
Respond to and resolve user incidents efficiently.
Prioritize and elevate requests based on impact and urgency.
Coordinate with stakeholders during major incidents and ensure clear communication throughout.
Application Monitoring & Reporting
Implement and maintain monitoring tools for early issue detection.
Supervise batch processes and ensure timely resolution.
Produce regular reports on data quality and streamline manual tasks.
Problem Management & Continuous Improvement
Identify root causes of recurring issues and propose sustainable solutions.
Collaborate with development teams for bug fixes and enhancements.
Maintain documentation and support user training to reduce repetitive queries.
Change & Release Management
Participate in testing, performance analysis, and deployment validation.
Support weekend production releases on a rotational basis.
Technical Development
Write and maintain code based on technical specifications.
Contribute to automation and feature development initiatives.
Requirements
Experience & Skills
Minimum 7 years of hands‐on experience in back‐office support for financial applications.
Strong understanding of financial instruments (FX, money market, cash) and trade lifecycle.
Experience with regulatory reporting and Calypso version 16.
Proficiency in modules such as engines, events, filters, reporting, messaging, transfers, accounting, workflows, and reconciliation.
Professional Attributes
Strong analytical and problem‐solving skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure and adapt to new technologies.
Team‐oriented with a passion for mentoring and continuous learning.
Willingness to participate in on‐call rotation (including nights and weekends).
Next Step
Click “apply” or send resume to: Tamanna Bilandi
EA Licence No.91C2918 | Personnel Registration No. R
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