The Opportunity
Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Key Responsibilities
Incident & Request Management:
- Respond to and resolve user incidents efficiently.
- Prioritize and elevate requests based on impact and urgency.
- Coordinate with stakeholders during major incidents and ensure clear communication throughout.
Application Monitoring & Reporting
- Implement and maintain monitoring tools for early issue detection.
- Supervise batch processes and ensure timely resolution.
- Produce regular reports on data quality and streamline manual tasks.
Problem Management & Continuous Improvement
- Identify root causes of recurring issues and propose sustainable solutions.
- Collaborate with development teams for bug fixes and enhancements.
- Maintain documentation and support user training to reduce repetitive queries.
Change & Release Management
- Participate in testing, performance analysis, and deployment validation.
- Support weekend production releases on a rotational basis.
Technical Development
- Write and maintain code based on technical specifications.
- Contribute to automation and feature development initiatives.
Requirements
Experience & Skills
- Minimum 7 years of hands‑on experience in back‑office support for financial applications.
- Strong understanding of financial instruments (FX, money market, cash) and trade lifecycle.
- Experience with regulatory reporting and Calypso version 16.
- Proficiency in modules such as engines, events, filters, reporting, messaging, transfers, accounting, workflows, and reconciliation.
Professional Attributes
- Strong analytical and problem‑solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and adapt to new technologies.
- Team‑oriented with a passion for mentoring and continuous learning.
- Willingness to participate in on‑call rotation (including nights and weekends).
Next Step
Click “apply” or send resume to: Tamanna Bilandi
EA Licence No.91C2918 | Personnel Registration No. R
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