Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.
As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.
Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature.
As a people-focused organisation, we believe in respect and recognition.
By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.
Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.
Join #TeamTengah #GrowWithUs #TGCH #TGCHFamily
Job Responsibilities:
Strategic Planning & Design
• Develop comprehensive operational blueprints and service delivery models for all operations support departments
• Design organisational structures, staffing models, and operational workflows aligned with hospital vision
• Create projected patient volume-based capacity planning and resource allocation strategies
• Collaborate with architects, consultants, and clinical teams on facility design integration
• Establish long-term operational sustainability and scalability frameworks
Cross-Functional Leadership & Coordination
• Work directly with functional leads for BME, FM, and MMD to ensure integrated departmental planning
• Collaborate with operations lead on strategic alignment and organisational consistency across healthcare network
• Facilitate regular coordination meetings to address interdependencies and optimise resource allocation
• Lead cross-departmental problem-solving and conflict resolution initiatives
• Maintain matrix reporting relationships whilst driving operational coherence
Systems & Process Development
• Establish standard operating procedures and quality frameworks across all operations support functions
• Design procurement strategies, vendor selection criteria, and contract management frameworks
• Develop comprehensive policies covering service delivery standards and emergency procedures
• Create performance management systems and key performance indicator frameworks
• Implement continuous improvement methodologies and change management processes
Technology & Infrastructure Planning
• Define technology requirements for inventory management, facilities monitoring, and biomedical equipment systems
• Plan integration strategies between operational systems and hospital information systems
• Oversee selection and implementation of operational technologies and equipment
• Coordinate with BME and FM functional leads on technical specifications and system requirements
• Develop technology roadmaps and implementation timelines
Regulatory & Compliance Framework
• Ensure all planned operations support services meet healthcare regulations and safety standards
• Develop compliance monitoring systems and audit frameworks with functional lead expertise
• Establish relationships with regulatory bodies and prepare for licensing processes
• Create accreditation preparation plans and documentation requirements
• Implement risk management frameworks and incident reporting systems
Budget Development & Financial Planning
• Create comprehensive capital and operational budgets for all operations support departments
• Develop financial models and cost projections for service delivery in coordination with Group COO
• Establish procurement budgets and vendor evaluation criteria with MMD functional lead input
• Implement cost containment strategies and resource optimisation initiatives
• Prepare business cases and return on investment analyses for operational investments
Pre-Opening Preparation
• Lead recruitment strategies and organisational development for all operations support departments
• Develop comprehensive training programmes and competency frameworks with functional lead expertise
• Plan and oversee mock operations, system testing, and operational readiness assessments
• Coordinate staff onboarding, orientation, and skills development programmes
• Establish performance evaluation systems and career development pathways
Stakeholder Management
• Collaborate with project management teams, clinical departments, and external consultants
• Manage relationships with vendors, service providers, and technology partners
• Coordinate with regulatory authorities and accreditation bodies throughout development process
• Maintain regular communication with Group COO on project progress and strategic alignment
• Facilitate stakeholder meetings and provide regular progress reporting
Job Requirements:
• Bachelor's degree in Healthcare Administration, Business Management, Engineering, or related field
• Master's degree preferred in relevant discipline
• Minimum 8 years progressive healthcare operations experience
• Demonstrated experience in hospital development, major operational implementations, or large-scale project management
• Previous involvement in hospital planning or greenfield healthcare facility development highly desirable
• Experience working in matrix organisations with functional leadership structures preferred
• Comprehensive understanding of healthcare operations, regulatory requirements, and industry best practices
• Experience with facilities planning, biomedical engineering systems, and healthcare supply chain design
• Strong project management skills with complex, multi-phase implementation experience
• Knowledge of healthcare technology systems and integration requirements
• Understanding of functional leadership models and cross-departmental coordination
• Proficiency in budget management, financial analysis, and performance metrics