Senior Assistant Director, Operations Support Services

Job description

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Job Overview
Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.


As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.


Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature.

By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.


Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.


Responsibilities
Strategic Planning & Design
Develop comprehensive operational blueprints and service delivery models for all operations support departments
Design organisational structures, staffing models, and operational workflows aligned with hospital vision
Create projected patient volume-based capacity planning and resource allocation strategies
Collaborate with architects, consultants, and clinical teams on facility design integration
Establish long-term operational sustainability and scalability frameworks
Cross-Functional Leadership & Coordination
Work directly with functional leads for BME, FM, and MMD to ensure integrated departmental planning
Collaborate with operations lead on strategic alignment and organisational consistency across healthcare network
Facilitate regular coordination meetings to address interdependencies and optimise resource allocation
Lead cross-departmental problem-solving and conflict resolution initiatives
Maintain matrix reporting relationships whilst driving operational coherence
Systems & Process Development
Establish standard operating procedures and quality frameworks across all operations support functions
Design procurement strategies, vendor selection criteria, and contract management frameworks
Develop comprehensive policies covering service delivery standards and emergency procedures
Create performance management systems and key performance indicator frameworks
Implement continuous improvement methodologies and change management processes
Define technology requirements for inventory management, facilities monitoring, and biomedical equipment systems
Plan integration strategies between operational systems and hospital information systems
Oversee selection and implementation of operational technologies and equipment
Coordinate with BME and FM functional leads on technical specifications and system requirements
Develop technology roadmaps and implementation timelines
Regulatory & Compliance Framework
Ensure all planned operations support services meet healthcare regulations and safety standards
Develop compliance monitoring systems and audit frameworks with functional lead expertise
Establish relationships with regulatory bodies and prepare for licensing processes
Create accreditation preparation plans and documentation requirements
Implement risk management frameworks and incident reporting systems
Budget Development & Financial Planning
Create comprehensive capital and operational budgets for all operations support departments
Develop financial models and cost projections for service delivery in coordination with Group COO
Establish procurement budgets and vendor evaluation criteria with MMD functional lead input
Implement cost containment strategies and resource optimisation initiatives
Prepare business cases and return on investment analyses for operational investments
Pre-Opening Preparation
Lead recruitment strategies and organisational development for all operations support departments
Develop comprehensive training programmes and competency frameworks with functional lead expertise
Plan and oversee mock operations, system testing, and operational readiness assessments
Coordinate staff onboarding, orientation, and skills development programmes
Establish performance evaluation systems and career development pathways
Stakeholder Management
Collaborate with project management teams, clinical departments, and external consultants
Manage relationships with vendors, service providers, and technology partners
Coordinate with regulatory authorities and accreditation bodies throughout development process
Maintain regular communication with Group COO on project progress and strategic alignment
Facilitate stakeholder meetings and provide regular progress reporting
Requirements
Bachelor's degree in Healthcare Administration, Business Management, Engineering, or related field
Master's degree preferred in relevant discipline
Minimum 8 years progressive healthcare operations experience
Demonstrated experience in hospital development, major operational implementations, or large-scale project management
Previous involvement in hospital planning or greenfield healthcare facility development highly desirable
Experience working in matrix organisations with functional leadership structures preferred
Comprehensive understanding of healthcare operations, regulatory requirements, and industry best practices
Experience with facilities planning, biomedical engineering systems, and healthcare supply chain design
Strong project management skills with complex, multi-phase implementation experience
Knowledge of healthcare technology systems and integration requirements
Understanding of functional leadership models and cross-departmental coordination
Proficiency in budget management, financial analysis, and performance metric
Seniority Level
Director
Employment Type
Full-time
Job Function
Administrative
Industries
Hospitals and Health Care
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