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Senior/ Assistant Manager/ Executive, Service Operations (Inpatient) Job Opening In Singapore, Singapore – Now Hiring National University Polyclinics

Senior/ Assistant Manager/ Executive, Service Operations (Inpatient)

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Senior/ Assistant Manager/ Executive, Service Operations (Inpatient)

Job description

Job ID: 7702
Job Function: Administration
Purpose of Role
Lead and support a team of frontline service staff to ensure seamless ward operations, high service standards, coordinated patient services, and effective execution of assigned services and projects.


Key Responsibilities
Operational Leadership, Excellence & Communication:
Oversee ward operations, ensuring efficient workflows and service delivery by Patient Service Associates (PSAs) and Patient Service Coordinators (PSCs).


Uphold high standards of service, safety, and 5S standards.


Lead or support service recovery efforts and implement improvements based on patient feedback.


Drive continuous improvement initiatives to enhance patient experience and operational efficiency.


Communicate key updates (e.g. policies, processes) clearly to frontline staff.


Collaborate with clinical and operational stakeholders to ensure coordinated patient care.


People & Team Management:
Plan and manage staff deployment, rosters, and manpower coverage.


Provide coaching and guidance to staff to uphold service excellence.


Develop, review and update training materials to support onboarding and capability building.


Foster team morale and engagement through active communication and recognition.


Reporting & Administration:
Ensure timely and accurate submission of reports.


Support emergency preparedness activities.


Participate in hospital or community events.


Undertake projects and assignments as delegated.


Requirements
Degree in any discipline, preferably in Healthcare, Business, or service-related fields.


Minimum 2 years of relevant operational experience; supervisory experience is preferred.


Experience in healthcare, hospitality, retail, or other service-focused sectors is an advantage.


Strong communication and interpersonal skills, with a passion for service excellence.


Proven ability to work independently, adapt quickly, and solve problems in a fast-paced environment.


A strong team player with a collaborative mindset and a willingness to support and learn from others.


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Required Skill Profession

Other General


  • Job Details

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Are You Looking for Senior/ Assistant Manager/ Executive, Service Operations (Inpatient) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at National University Polyclinics adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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