Senior Assistant Manager/Assistant Manager (Research Support)

Senior Assistant Manager/Assistant Manager (Research Support) page is loaded## Senior Assistant Manager/Assistant Manager (Research Support)locations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R Nanyang Technological University (NTU) in Singapore is a leading research-intensive public university.

Consistently ranked among the world's top universities, NTU is also known for its beautiful and sustainable campus.This opportunity in the Research Support Office offers a dynamic role where you will work alongside the research systems lead.

The position is pivotal in ensuring the smooth daily operation of our research systems, providing vital user support, and enhancing system functionality.

You’ll collaborate closely with the IT department to optimize system performance and efficiently address user inquiries—playing a key role in advancing NTU’s research excellence.**Job Description:****1.

User Support and Management:*** Act as the primary contact for users regarding research system functionalities and issues.* Monitor the service portal for reported queries, troubleshoot functional problems, and provide guidance.* Coordinate with the IT department and vendors for technical resolutions and support interim solutions pending the deployment of permanent fixes.**2.

Training and Documentation:*** Maintain up-to-date user guides, system documentation, resource pages, and training materials to reflect system changes.* Assist with training and coordination of system-related events.**3.

System Support, Maintenance, and Management:*** Coordinate and conduct comprehensive testing of system fixes and approved change requests prior to implementation.* Organize and actively participate in research system meetings, document key discussions, and ensure follow-up on action items with relevant departments.* Identify gaps in research processes and collaborate across teams to develop effective solutions.* Ensure that all system-related documentation is regularly updated and easily accessible to the NTU community.* Additionally, coordinate and conduct scheduled functionality checks, routine system maintenance, and provide support for system- and process-related audit activities.**4.

Grant Management and Research-Related Activities:*** Engage in end-to-end grant management processes to gain a comprehensive understanding of the workflows involved.

This familiarity will enhance your ability to provide effective functional support for research systems.* You will also participate in other research-related office activities to ensure a cohesive approach in supporting the NTU research community.**Requirements**:* Bachelor’s degree with a strong interest in IT system support and management.* Fast learner who is comfortable navigating and using specialized IT systems.* Quick-thinking, resilient, and resourceful, with strong problem-solving and critical-thinking abilities.

Thrives in fast-paced, dynamic, and sometimes ambiguous environments.* Meticulous, detail-oriented, and thorough in task execution.* Able to work both independently and collaboratively with various stakeholders to achieve objectives.* Proficient in Microsoft Office applications.* Prior experience in an end-user support environment, research/project management, or in implementing, managing, or supporting IT applications is a plus.Remuneration and appointment terms shall be commensurate with qualifications and experience.

NTU reserves the right to modify the appointment terms where necessary.We regret that only shortlisted candidates will be notified.Hiring Institution: NTUNTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years.

The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum.

Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district.Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.For more information, visit
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