Overview
Senior Associate, Digital Transformation Business Analyst, Group Operations Capability Centre (GOCC), Group COO at DBS Bank.
Responsibilities
Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
Ensure smooth delivery of Contact Centre system enhancements in Banking (such as CRM and telephony) and fixes through comprehensive testing.
Prepare test cases based on user requirements, execute cases, and collaborate with developers to ensure all issues are resolved before release.
Qualifications
Bachelor’s Degree in Computer, IT, Engineering or Business equivalent
Good understanding of Software Development Lifecycle (SDLC)
Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
Experience in Agile Project Management and Customer Service is preferred
Strong ownership of assigned projects and ensure tasks are completed to meet project timeline
After office hours and weekend/PH work are expected to support releases during off-peak hours
Additional Details
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Primary Location
Singapore-DBS Asia Hub
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 19, 2025, 5:00:00 PM
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