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Urgent! Senior Bank IT Service Management Job Opening In Singapore, Singapore – Now Hiring YUKA PTE. LTD.

Senior Bank IT Service Management



Job description

Job Summary
Yuka is seeking dedicated Senior Bank IT Service Management personnel to join our dynamic team in Singapore.

Here, you will play a crucial role in leading L0/L1/L2 IT support teams to provide high-quality IT support to the customers and fostering a culture of collaboration, transparency, and accountability.


We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.


Job Responsibilities
IT Service Management
Service Catalogue Development: Design and document a comprehensive service catalogue, ensuring all current IT activities are structured as formal services with defined SLAs.
Service Engineering: Lead efforts to optimize and standardize service delivery processes across L0, L1, and L2 support teams for improved efficiency and scalability.


Continuous Improvement: Implement best practices and ITSM frameworks to enhance service quality, ensure the services are stable, and align IT services with business objectives.


ServiceNow Implementation: Familiarity with ServiceNow implementation processes to support ITSM workflows, including incident, problem, and change management, ensuring streamlined service delivery.


Leadership
Production Service Management: Oversee production services within banking environments, ensuring high availability, reliability, and adherence to compliance standards.


Team Management: Lead and mentor L0, L1, and L2 support teams, fostering a culture of collaboration, high performance, accountability, and continuous improvement.


Strategic Vision: Define and drive vision for IT service transformation, ensuring alignment with business priorities and long-term operational goals.


Decision Making: Drive decisions involving key stakeholders, resolve service-related challenges, prioritize tasks, and ensure timely delivery of IT services.


Performance Management: Monitor team performance against KPIs and SLAs, providing feedback and implementing strategies to enhance productivity and service quality.


Communication
Ensure timely and clear communication and updates, including incidents, to stakeholders including senior management and end users.


Bridge communication between technical teams and non-technical stakeholders to provide clarity and context.


Stakeholder and user engagement
Collaborate closely with business users to understand needs and minimize incident impact on operations.


Support Japanese-speaking stakeholders, ensuring language and cultural alignment.


Act as liaison between Singapore and Japan-based teams, and global/regional units during incident management.


Job Requirements
Bachelor’s degree in Information technology or relevant field.


Certification in ITIL Foundation is highly preferred.


Minimum 10 years of experience with track records in managing IT services, Operations, Infrastructure, or Production Support in banking/financial institution.


Experience managing critical incidents and working with virtual global teams, including Japanese-speaking stakeholders is advantageous.


Good understanding of Service Desk Operations, Escalation Management, Incident Management, and Stakeholder Management.


Experience with different tools such as JIRA and ticketing tools (ServiceNow).


Strong individual decision-making and problem-solving abilities under pressure.


Can prioritize and multitask effectively.


Excellent interpersonal skills to foster collaboration across teams and regions.


Able to perform business tasks in English (reading, writing, speaking).


Able to communicate effectively with Japanese-speaking clients in Japanese (reading, writing, speaking) is highly preferred.


Working Conditions
Location : Various locations
Work Hours : Monday to Friday, 8:30AM to 5:30PM
Environment : Collaborative and inclusive workplace with opportunities for professional development
Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.


We regret that only shortlisted candidates will be notified.


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