Overview
Senior Business Analyst, Microsoft Dynamics 365 CRM — client-facing role responsible for discovery, scoping, and collection of requirements to build and deploy CRM solutions tailored to the customer.
You’ll liaise between Avanade clients, your project team, and the wider internal CRM community.
This role offers opportunities to work with Microsoft’s #1 partner with a strong focus on personal development and training in technology and consulting skills.
Responsibilities
Consult and advise clients and internal stakeholders on how technology can solve business problems
Participate in client workshops to analyze and design solutions for workstreams
Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team to ensure requirements are understood
Prototype, configure, and test respective business processes
Qualifications
A passion for learning, strong business sense, and good time management
Ability to manage client expectations effectively
Strong consulting skills and client-facing experience with an implementation partner and/or end user
Bachelor’s degree or equivalent in a relevant field
Experience with Microsoft Dynamics 365 modules
At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM
Experience managing/leading teams both onshore and offshore is nice to have (not required)
About You
Consultative, collaborative, and relationship-building mindset
Resilient, adaptable, and flexible
Intellectually curious and passionate about technology
Client-centric attitude
Passion for learning and development
What You'll Do
Consult and advise clients and internal stakeholders on uses of technology to solve business problems
Participate in client workshops to analyze and design solutions for workstreams
Transform business requirements into application requirements and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team
Prototype, configure, and test business processes
Role Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Research, Analyst, and IT
Industries: IT Services and IT Consulting
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