Senior Business Analyst, Ms Dynamics 365 CRM

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day.

By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you.

Avanade has countless paths for you to pursue.

One of them is sure to lead to your unique version of success.

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer.

You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.

This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

You have a passion for learning along with good business sense and time management

You know how to manage your clients’ expectations effectively

Strong consulting skills and client-facing experience with an implementation partner and/or end user

You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field

Experience with the Microsoft Dynamics 365 modules

At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM

Experience managing/leading teams both on and offshore is nice to have, but not required

Characteristics that can spell success for this role

Consultative, collaborative, relationship builder

Resilient, adaptable, flexible

Intellectually curious and passionate about tech

Client-centric attitude

Passion for learning and development

Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

Participate in client workshops to analyze and design solutions for workstreams

Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis

Write functional specifications and collaborate with the technical team to ensure functional requirements are understood

Prototype, configure, and test respective business processes

Some of the best things about working at Avanade

Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade