Job Summary
We are seeking an experienced
Oracle Opera Expert (Senior Business Analyst)
to support, enhance and optimize our hotel property management systems.
The ideal candidate will have in-depth knowledge of
Opera PMS functionalities
and its interfacing components, coupled with strong business analysis skills to bridge the gap between hotel operations and technology.
This role will act as the subject matter expert, driving system enhancements, ensuring smooth integrations and supporting global hotel operations.
Key Responsibilities
Act as the
primary subject matter expert (SME)
for
Oracle Opera PMS
and its related modules and interfaces.
Partner with hotel operations, finance, and IT teams to
analyze business needs
and translate them into system requirements.
Manage and support
Opera PMS configurations, enhancements, and integrations
with third‐party hospitality solutions (e.g., CRS, POS, CRM, Payment Gateways).
Lead or participate in
system upgrades, testing, and rollout activities , ensuring minimal disruption to hotel operations.
Conduct
User Acceptance Testing (UAT) , coordinate with vendors and provide end‐user support.
Develop and maintain
functional documentation, SOPs and training materials .
Provide
end‐user training and workshops
for new system features or hotel openings.
Collaborate with global and regional IT teams to ensure compliance, security and alignment with enterprise standards.
Identify opportunities for
process improvement and automation
to enhance operational efficiency.
Requirements
Education & Experience
Bachelor’s degree in Hospitality Management, Information Technology, Business Administration or related field.
5–8 years of experience
in hotel systems, with
deep expertise in Oracle Opera PMS
(front office, reservations, cashiering, housekeeping, reporting).
Hands‐on experience with
Opera integrations
(e.g., CRS, POS, payment gateways, guest services, CRM, finance systems).
Proven track record as a
Business Analyst, Application Specialist or System Consultant
within the hospitality domain.
Technical & Functional Skills
Strong understanding of
Opera PMS setup, workflows and reporting tools .
Knowledge of
interface configurations and troubleshooting .
Familiarity with hospitality IT standards and third‐party hospitality solutions.
Proficiency in writing
business/functional requirement documents (BRD/FRD) .
Strong problem‐solving, documentation and communication skills.
Preferred Qualifications
Experience in
multi‐property or regional hotel chains .
Exposure to other Oracle Hospitality products (e.g., Opera Cloud, Simphony POS).
Project management or business analysis certifications (e.g., PMP, CBAP) are an advantage.
Please send your detailed resume in MS Word format to
with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
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