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Senior Business Analyst, Regional Operations (Return and Refund) Job Opening In Singapore, Singapore – Now Hiring Shopee

Senior Business Analyst, Regional Operations (Return and Refund)

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Job description

Senior Business Analyst, Regional Operations (Return and Refund)
Join to apply for the
Senior Business Analyst, Regional Operations (Return and Refund)
role at
Shopee
Responsibilities include:
Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
Identify and design initiatives to solve operational issues related to returns and refunds
Create project plan and align timelines and dependencies with different stakeholders
Size the impact of the identified initiatives to help with prioritisation of the features
Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
Collaborate with product stakeholders to implement system driven initiatives
Monitor performance of initiatives post launch and identify improvement opportunities or gaps
Requirements:
A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
Ability to thrive in a dynamic and collaborative environment
Employment type: Full-time
Job function: Business Analyst
Seniority level: Mid-Senior level
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Required Skill Profession

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Are You Looking for Senior Business Analyst, Regional Operations (Return and Refund) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shopee adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Senior Business Analyst, Regional Operations (Return and Refund) Job Success

Shopee interview tips for Senior Business Analyst, Regional Operations (Return and Refund)

Here are some tips to help you prepare for and ace your Senior Business Analyst, Regional Operations (Return and Refund) job interview:

Before the Interview:

Research: Learn about the Shopee's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Business Analyst, Regional Operations (Return and Refund) interview at Shopee, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Shopee's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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