Senior Business Operations Manager

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages.

Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Product Merchandising organization is seeking a strategic, systems-minded Senior Business Operations Manager to join our APAC leadership team.

This role will partner closely with the APAC leadership team to accelerate key business goals and function as the connective tissue between strategy and execution - by assessing and implementing smart, effective, and impact-driven systems that reduce friction, align priorities, and help our multidisciplinary team make better decisions, faster.

This role will have a dual reporting line- to the Senior Director of Product Merchandising APAC and the Director of BizOps and Program Management.

You will:

• *Architect and drive the operating rhythm * of Product Merchandising APAC - designing business beats (e.g. annual planning, quarterly business reviews, title prioritization) that are aligned with global and regional milestones.
  
  
• *Drive development of business review memos and reporting * - lead the end-to-end process by gathering inputs which are reflective of key themes, risks, and opportunities emerging from the APAC business from the regional leadership team, Finance & Strategy and other stakeholders.
  
  
• *Design and deliver solutions * that address business operations gaps and needs for Product Merchandising APAC (e.g. planning processes, communication and stakeholder engagement frameworks, change and business transformation management, leadership engagement model on key cross-Product Merchandising initiatives).
  
  
• *Partner with the APAC Product Merchandising leadership team to identity, prioritize and drive strategic priorities * -
• Connect the dots across local-regional-global business goals / context.
  
  
• Identify leverage points and proactively activate expertise, teams, or sponsorship to address gaps and opportunities in Product Merchandising operating model, with the goal to improve decision velocity, reduce internal friction, and create space for the team to focus on high-impact work.
  
  
• Lead or support complex cross-Product Merchandising initiatives that span multiple functions or markets from kickoff through implementation by ensuring alignment, momentum, and follow-through.
  
  This includes responsibility for intake, and influencing prioritization and resourcing across multiple business units which have adjacent roadmaps and projects.
  
  
• *Collaborate across local, regional and global *- partnership with Finance & Strategy teams and Global Business Operations Community - to ensure cohesion across priorities, timelines, and deliverables and fluid sharing & gathering of context.
  
  
• Represent APAC within the global BizOps community - contributing to cross-regional initiatives, sharing learnings, and bringing global best practices back into the region.
  
  
• *Help shape leadership team effectiveness * - facilitating strategic clarity, alignment, managing team cadences, and enabling high-quality decision-making and collaboration.
  
  
• *Build and maintain dashboards and reporting mechanisms * that track progress against key business metrics and drive visibility and accountability across goals and initiatives.
  
  

*Qualifications *

• 8-10+ years in strategic business operations, organizational effectiveness, program management, consulting or Chief of Staff-style roles in fast-moving, matrixed global organizations.
  
  
• Experience partnering closely with senior leadership to translate strategy into operating models and scalable processes.
  A strong systems thinker who simplifies complexity and brings structure without bureaucracy.
  
  
• Excellent at anticipating issues, navigating ambiguity, and influencing without authority.
  
  
• Skilled in operational reporting, with experience building dashboards or mechanisms to track progress and unlock insight.
  
  
• Culturally attuned and experienced working across geographies in APAC (or globally).
  
  
• Clear, concise and timely communicator - excellence in writing strategy documents, leading discussions, and aligning diverse stakeholders.
  
  
• Strong judgment and decisiveness - you listen deeply, read the room well, and operate with tact and empathy across teams and cultures.
  
  You know when to push, when to pause, and how to surface what's unsaid to move the organization forward.
  
  
• Insatiable curiosity to learn new domains, keep up with industry innovation, and constantly ask 'why'.
  
  

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.

If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.

We approach diversity and inclusion seriously and thoughtfully.

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Required Skill Profession

Other General