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Urgent! Senior Client Service Manager Job Opening In Singapore, Singapore – Now Hiring TMF Group

Senior Client Service Manager



Job description

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we're a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people.

Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Rol

eAt TMF, we are committed to delivering exceptional service to our clients through innovation, dedication, and strategic insights.

As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Senior Client Service Manager to lead and manage key client relationships for Fund services, ensuring that we consistently deliver outstanding results

.

As the Senior Client Service Manager, you will play a critical role in developing and nurturing lasting commercial and operational relationships with our existing clients.

You will ensure the year-on-year delivery of contracted revenues and drive operational excellence and will work closely with internal stakeholders, manage service delivery, and lead initiatives to enhance client satisfactio

**n.

Key Responsibilit**

  • iesBe the primary point of contact for global clients, ensuring consistent, high-quality service across all jurisdictio
  • ns.Own the client relationship—understand contracts, manage delivery, and drive satisfacti
  • on.Lead regular business reviews, manage escalations, and ensure SLAs are met or exceed
  • ed.Collaborate with local offices and global teams to ensure alignment and operational readine
  • ss.Monitor contract performance, profitability, and client KPIs—proactively driving improvemen
  • ts.Identify upsell opportunities and support strategic growth initiativ
  • es.Champion client satisfaction through feedback loops, governance, and continuous improveme

**nt.

Key Requirem**

  • entsProven experience in client service or account management within financial services or fund administration (minimum 5 years of managing against a commercial contract with understanding of the Service Level Agreements and definitions of scope as applied to pric
  • ing)Strong diplomatic and relationship-building skills across cultures and geograp
  • hiesA strategic mindset with the ability to manage complexity and drive ch
  • angeExcellent communication, negotiation, and influencing sk
  • illsHigh integrity, resilience, and a passion for delivering best-in-class ser
  • viceBachelor's degree as a min
  • imumFluent in English, clear and concise written and oral communica

**tion

What's in it for**

  • you?13th month s
  • alaryMedical Benefits / Dental / Medical Check-Up Ben
  • efitsGroup Insurance Benefits (Life insurance / Group Hospitalization & Surgical / Group Personal Acci
  • dent)Flexible working
  • timeTMF Business Ac
  • ademyTMF Explorer pr
  • ogramGoFluent language co

urses


Required Skill Profession

Other General



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    Unlock Your Senior Client Potential: Insight & Career Growth Guide


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