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Senior Customer Service Executive Job Opening In Kampong Loyang – Now Hiring Richwell Global Forwarding Pte Ltd


Job description

Company Overview

An affiliate of a transportation company, Richwell Global Forwarding is a local freight forwardingCompany located at the eastern side of Singapore.

We are expanding actively and looking for asuitable candidate to grow the Company with us.

If you are a team player whom loves challenges,we want you

Job Scope:

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to inquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.


• Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.


• Coordinate with customers for their incoming, outgoing and cross-trade shipments


• Coordinate with Overseas Agent for shipment activities


• Understand import and export process


• To complete all required documentations on time.


• To provide assistance with sales and marketing activities as required


• Handle customer's issues, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer issues.


• Ensure accurate data entry in reports


• Any other ad hoc task assigned

Requirements:

·       At least 3 years of working experience in the related field is required for this position.

·       Good working attitude with positive customer mindset

·       Able to work under pressure in a fast-paced environment

·       Good to have at least basic experience in sea/ air shipment procedures

·       Team player with good communication skills

·       Able to work independently with minimum supervision

·       Able to commit for overtime when needed

Benefits:

·       Singaporeans preferred

· day work week

·       Working Hours: 8.30am to 5.30pm /9am to 6pm

·       Attractive Remuneration Package (Basic, AWS, Variable Bonus, Performance Bonus)

·       Career Advancement

·       Training Opportunities

·       Medical and Insurance Coverage

·       Dental benefit

·       Company Events

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Customer Potential: Insight & Career Growth Guide


Real-time Senior Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Customer in Kampong Loyang, Singapore, highlighting market share and opportunities for professionals in Senior Customer roles.

34018 Jobs in Singapore
34018
54 Jobs in Kampong Loyang
54
Download Senior Customer Jobs Trends in Kampong Loyang and Singapore

Are You Looking for Senior Customer Service Executive Job?

Great news! is currently hiring and seeking a Senior Customer Service Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Richwell Global Forwarding Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Customer Service Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kampong Loyang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Customer Service Executive?

Key qualifications for Senior Customer Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Customer Service Executive?

To improve your chances of getting hired for Senior Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Customer Service Executive Job Success

Richwell Global Forwarding Pte Ltd interview tips for Senior Customer Service Executive

Here are some tips to help you prepare for and ace your Senior Customer Service Executive job interview:

Before the Interview:

Research: Learn about the Richwell Global Forwarding Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Customer Service Executive interview at Richwell Global Forwarding Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Richwell Global Forwarding Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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