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Urgent! Senior Customer Service (JDE knowledge) Job Opening In Singapore, Singapore – Now Hiring BUSINESS EDGE PERSONNEL SERVICES PTE LTD

Senior Customer Service (JDE knowledge)



Job description

Salary : $4500 - $5500

Location : Penjuru Lane

Period : 6 months only non renewable

Job Description

  • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.

  • Answering basic customer inquiries on product availability, maintenance, and the status of orders.

  • Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  • Create the PR per SO from system to manage the JDE system, arrange the shipment per SO terms
  • Works under direct supervision to provide satisfactory and quality customer service.

  • Manage customer orders from entry to delivery, ensuring accuracy and timely processing in JDE system.

  • Serve as the primary point of contact for customers, handling enquiries, complaints and service requests with professionalism and empathy.

  • Collaborate with procurement, logistics and finance teams to ensure smooth order fulfilment and timely invoicing.

  • Monitor order status, proactively update customers, and resolve any discrepancies or delays.

  • Generate reports and analyse order data from JDE system to support business decisions and continuous improvement.

  • Support internal audits and ensure adherence to company standards and regulatory requirements.

  • Taking care of both SEA, India and Korea customer service regions.

  • Other ad-hoc assignments tasked by your immediate superior / reporting.

Requirement

  • Bachelor’s Degree with 5 years of working experiences in customer service position.

  • Excellent understanding of JDE and strong communication skills.

  • Ability to plan and organize a team effort.

  • Effective time management and logical decision-making ability.

    Well versed in Microsoft Excel, ability to generate structured reports.

  • Ability to work under pressure and managing workload with little direction.

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Required Skill Profession

Customer Service



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    Unlock Your Senior Customer Potential: Insight & Career Growth Guide


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