Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Customer Service Manager.
Singapore Jobs Expertini

Urgent! Senior Customer Service Manager Job Opening In Singapore, Singapore – Now Hiring KOERBER SUPPLY CHAIN SG PTE. LTD.

Senior Customer Service Manager



Job description

Duties & Key Responsibilities

  • Develop annual team strategy and goals aligned with overall HQ CS strategy.

  • Build and lead CS team.

  • Identify, pursue and manage customer service' sales opportunities and rebuild projects to drive revenue growth with new and existing customers, including mid size systems.

  • Identify customer's challenges and requirements for opportunities to provide tailored solutions for system improvement to meet their needs.

  • Establish and maintain close relationships with new and existing customers through the entire sales cycle, from pre-sales to post-sales.

  • Prepare sales proposal for upgrades and retrofits, review service agreement to negotiate with with customers, ensuring mutually beneficial terms.

  • Act as a key bridge between customers and the technical team, ensuring seamless communication and prompt resolution of issues and concerns.

  • Build and maintain strong, friendly connections with customers, ensuring long-term trust and collaboration.

  • Align, review and execute company's sales strategy.

  • Prepare and maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.

  • Ensure all sales activities are conducted in compliance with company policies and industry regulations.

Goals

  • Achieve sales growth targets for services and rebuild projects.

  • Grow revenue from existing and new customers.

  • Build strong customer relationships and ensure satisfaction.

  • Identify and pursue new business opportunities.

Knowledge, Skills and Abilities

  • 3 ~ 5 years in customer service and support management.

  • Proven track record of success in service sales.

  • Strong in communication, negotiation and analytical thinking skills.

  • Effective and confident presentation skills.

  • Willingness to travel for client visits and overseas when required.

  • Dynamic and results-oriented.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Senior Customer Potential: Insight & Career Growth Guide


  • Real-time Senior Customer Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 37440 jobs in Singapore and 33267 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Senior Customer Service Manager Job?

    Great news! is currently hiring and seeking a Senior Customer Service Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KOERBER SUPPLY CHAIN SG PTE. LTD. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Senior Customer Service Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Senior Customer Service Manager?

    Key qualifications for Senior Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Senior Customer Service Manager?

    To improve your chances of getting hired for Senior Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Senior Customer Service Manager Job Success
    KOERBER SUPPLY CHAIN SG PTE. LTD. interview tips for Senior Customer Service Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the KOERBER SUPPLY CHAIN SG PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Senior Customer Service Manager interview at KOERBER SUPPLY CHAIN SG PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KOERBER SUPPLY CHAIN SG PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Senior Customer Service Manager Positions

    Setting up job alerts for Senior Customer Service Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!