Job Summary
We are seeking an experienced and dynamic
Senior Customer Service Manager
to lead our customer service team and drive business growth through service excellence and sales initiatives.
This role involves developing strategies aligned with headquarters’ goals, managing key customer relationships, and identifying opportunities for system improvements and service revenue expansion.
Key Responsibilities
Develop and execute
annual team strategies and goals
in alignment with HQ’s overall customer service (CS) direction.
Build, lead, and mentor
the customer service team to ensure high performance and operational excellence.
Identify, pursue, and manage
service sales opportunities
and
rebuild or retrofit projects
to drive revenue growth from both new and existing customers.
Analyze customer requirements and challenges to propose
tailored system improvement solutions
that enhance operational efficiency.
Establish and maintain
strong customer relationships
throughout the entire sales cycle—from pre-sales to post-sales support.
Prepare and present
sales proposals
for system upgrades and service agreements; negotiate terms that ensure mutual benefits for both the company and the customer.
Act as a
key liaison between customers and technical teams , ensuring clear communication and timely issue resolution.
Foster
long-term partnerships
through consistent follow-up, trust building, and responsive service.
Review and execute
company’s sales and service strategy
in coordination with management.
Maintain accurate and up-to-date
records of sales transactions, contracts, and customer communications .
Ensure all customer service and sales activities
comply with company policies and industry regulations .
Requirements & Qualifications
Bachelor’s Degree in Business, Engineering, or a related discipline preferred.
3 to 5 years of experience in customer service and support management.
Experience in supply chain solutions, automation, robotics, or materials handling will be advantage
Proven track record in service sales and business development.
Strong communication, negotiation, and analytical thinking skills.
Effective and confident presentation and interpersonal skills.
Results-driven, with a dynamic and proactive approach to achieving targets.
Willingness to travel locally and overseas when required.
If interested, please submit your application to with your expected salary and resume.
We regret that only short-listed candidates will be contacted shortly.
By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.
JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai
EA License No: 23S1595 | EA Registration No: R
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