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Senior/ Customer Service Officer (9-month Contract) (Based at HarbourFront Centre) Job Opening In Singapore, Singapore – Now Hiring Mapletree

Senior/ Customer Service Officer (9 month Contract) (Based at HarbourFront Centre)

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Senior/ Customer Service Officer (9 Month Contract) (Based At Harbourfront Centre)

Job description

Senior/ Customer Service Officer (9-month Contract) (Based at HarbourFront Centre)
This position will be part of the team to enhance shoppers’ experiences through good customer service at assigned property.


Job Responsibilities
Providing mall concierge services.


Attending to shoppers’ queries in a professional manner.


Assisting customers in loyalty programmes and mall redemption programmes.


Attend and respond to feedback received across all platforms within the stipulated timeframe.


Encourage and influence a good service mindset in the CS team and affirm positive behavior.


Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters.


Job Requirements
Minimum GCE 'N' Level.


At least 5 to 7 years of relevant experience in a retail or hospitality industry.


Possess excellent communication and interpersonal skills.


Required to work on a 6-day work week, with 2 rotating shifts including weekends and Public Holidays.


Interested applicants, please submit your resume by clicking APPLY NOW.


(We regret that only shortlisted candidates will be notified.

Mapletree Investments Pte Ltd shall not be responsible or liable to any recruitment firm or agency in connection with the receipt of any unsolicited information on any prospective candidate.)
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Required Skill Profession

Other General


  • Job Details

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Are You Looking for Senior/ Customer Service Officer (9 month Contract) (Based at HarbourFront Centre) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mapletree adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

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7. Obeying Singapore laws and regulations

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