Urgent! Senior Customer Service Operator Job Opening In North East Community Development Council – Now Hiring Hisense Electronics (Singapore) Pte. Ltd.
Job Overview:
We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products.
This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues, and general service escalations.
The candidate will also contribute to call center operations and help improve team and service performance.
Key Responsibilities:
· Handle incoming calls and messages related to product performance, technical issues, and quality concerns.
· Assist customers with warranty claims, repair procedures, product defects, or troubleshooting steps.
· Collaborate with technical or product teams to resolve recurring or complex quality issues, assign repair jobs to service providers and ensure job completion within SLA timelines.
· Provide professional and clear communication when managing sensitive or dissatisfied customer interactions.
· Respond to customer inquiries across phone, email, and live chat in a timely, professional manner.
· Support customers with product information, order status, delivery tracking, returns, and service appointments.
· Maintain accurate customer records in the CRM system, including issue resolution steps and outcomes.
· Support daily operations such as call queue monitoring, shift coverage, and case prioritization.
· Provide feedback to improve scripts, resolution flows, and response templates to enhance efficiency and customer satisfaction.
· Work with the team lead to manage peaks in volume during launches or promotional periods.
· Develop in-depth knowledge of our electronics products, including key features, specifications, and common troubleshooting tips.
· Guide customers on proper usage, maintenance, and help resolve basic technical concerns.
· Assist customers with order placement, tracking, cancellations, returns, and exchanges.
· Coordinate with logistics and warehouse teams to ensure on-time and accurate deliveries.
· Collect and document customer feedback related to products and services to identify trends and recurring issues, track key customer service metrics such as satisfaction scores, resolution times, and recurring issues.
· Collaborate with relevant teams (Product, QA, Ops) to ensure feedback drives meaningful improvements.
· Prepare regular reports and contribute to service review discussions with data-driven improvement suggestions.
•Qualifications:
· –5 years of customer service experience, preferably in electronics, appliances, or technical consumer goods.
· Strong communication, listening, and issue-resolution skills.
· Proven experience handling after-sales service or product quality concerns.
· Experience with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
· Able to work rotating shifts, including one weekend day per week.
· Bonus: Experience in call center operations or mentoring is a plus.
Why Join Hisense?
• Opportunity to work with cutting-edge technology in a dynamic and growing global company.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
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Unlock Your Senior Customer Potential: Insight & Career Growth Guide
Real-time Senior Customer Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Customer in North East Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33852 jobs in Singapore and 3726 jobs in North East Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Senior Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hisense Electronics (Singapore) Pte. Ltd. is currently hiring and seeking a Senior Customer Service Operator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Customer Service Operator Jobs North East Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hisense Electronics (Singapore) Pte. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Customer Service Operator Jobs Singapore varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Customer Service Operator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Customer Service Operator interview at Hisense Electronics (Singapore) Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hisense Electronics (Singapore) Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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