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Urgent! Senior Customer Service Representative Job Opening In Singapore, Singapore – Now Hiring International Flavors & Fragrances
Senior Customer Service Representative
Responsibility
• Order management: order entry, provide order acknowledgements to customers/affiliates • Set up customer info records for order entry; listing, customer material no & description, price, etc
• Co-ordinate the creation or extension of new sold/bill for us in plants
• Raise SAP Notifications for customer complaints
• Issue debit and credit notes in compliance with the approval process
• Arrange courier of customer pre/co shipment samples
• Input Late order reason (LOR) for orders with late delivery
• Quote ITP own use to Affiliates
• Liaise with customers on order changes, enquiries and any requests.
• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
• request for documentation
• Negotiate the Letter of credit
• Generate ZOOGN report for shipping
Required Skills
• Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;
• Pro-active, accurate and strong organizational skills;
• Flexible, adaptable and manages stress well;
• Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives.
Can deal with people at all levels and cultural diversity;
• Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;
• Detail-oriented, can provide deep-dive analysis;
• Understanding of export documentation process is a pre, good knowledge and understanding of incoterms;
• Ability to multi-task, prioritize and manage time effectively;
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• Good computer skills (Excel, Word, PowerPoint and Outlook).
SAP is preferred.
Required Experience
• 5-6 years of relevant Customer Service experience or a similar position in a multinational company.
• Knowledge of SAP (SD)
• Shipping Knowledge
• A bachelor’s degree is preferred
We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.
At IFF, we believe that your uniqueness unleashes our potential.
We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status.
We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Customer Potential: Insight & Career Growth Guide
Real-time Senior Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33641 jobs in Singapore and 29544 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! International Flavors & Fragrances is currently hiring and seeking a Senior Customer Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Customer Service Representative Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at International Flavors & Fragrances adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Customer Service Representative Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Customer Service Representative interview at International Flavors & Fragrances, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the International Flavors & Fragrances's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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