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Urgent! Senior Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring Medium
Overview
At Kpler, we are dedicated to helping our clients navigate complex markets with ease.
By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms.
Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.
Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
Responsibilities
You will be responsible for managing a portfolio of clients from the energy, trading and financial industries, leveraging your experience in the sector to build strong relationships, drive engagement, and deliver value.
This is only possible by understanding the customers’ needs and by having an outstanding knowledge of the Kpler offering.
To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries.
Coach users to be experts on our terminal, Excel add-in, API and data integration.
Identify upsell and cross-sell opportunities by understanding client needs and business goals.
Proactively recommend solutions that add value and enhance client success.
Proactively align client’s goals with Kpler’s.
Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.).
Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date.
You’ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc.) while always taking into account their individual needs.
To enable the client to use the solution at its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering.
Qualifications
+4 years customer success management experience preferably in Fintech, Energy, shipping, or working for a data provider
Minimum conversational level of Mandarin (>= CEFR B1)
Experience managing large and diverse portfolios (>$3M ARR)
Outgoing, personable and a client-focused person
Has the ability to articulate technical concepts with both technical and non-technical audiences.
Experience with programming languages is not mandatory to this role however experience working with APIs, Data structures and other technical concepts is greatly advantageous.
Someone who is empathic, listens and understands the customer’s needs through strong relationship building.
Genuinely care about your clients and take ownership of projects.
Culture and Commitment
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on.
If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination.
Are you ready to embark on this exciting journey with us?
We make things happen : We act decisively and with purpose, going the extra mile.
We build together : We foster relationships and develop creative solutions to address market challenges.
We are here to help : We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement?
Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements.
Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment.
We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community.
We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice.
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Unlock Your Senior Customer Potential: Insight & Career Growth Guide
Real-time Senior Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34032 jobs in Singapore and 29823 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Medium is currently hiring and seeking a Senior Customer Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Customer Success Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Medium adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Customer Success Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Customer Success Manager interview at Medium, research the company, understand the job requirements, and practice common interview questions.
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