• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Senior Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring SS&C Technologies Holdings


Job description

Job Description

Customer Success Manager/Senior Customer Success Manager

About the Team

The global Customer Success team is integral in creating long term value for Intralinks’ customers and ensuring their success with our technology.

This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers in industries such as Banking & Securities, Alternative Investments and more.

Working closely with customers, the Customer Success team plans SaaS implementations, on-boardings, trainings, and ongoing support.

This team also identifies opportunities and challenges through customer engagement and takes action to help resolve issues, drive adoption and foster increased value for the customer.

Overview

The Customer Success Manager (CSM) works with customers as the main point of contact for new and on-going implementations.

In this role, the CSM will act as a subject matter expert to drive a positive customer experience through the onboarding process and ongoing support throughout the customer’s project lifecycle.

The CSM will work closely with the Intralinks Sales team as well as collaborate with many other internal groups.

The CSM will work under the guidance of other CS professionals and will apply best practices, or company policies and procedures to execute work and resolve routine issues.

Responsibilities

  • Drive excellent customer experience.

    Execute successful customer onboarding and implementation of customer projects.

    Determine appropriate project features and functionality and liaise with key contacts throughout the entire engagement with the customer.
  • Develop familiarity with concepts, practices, and procedures in the M&A and Alternative Investments environments.
  • Manage customer relationships and expectations together with the Sales team.
  • Collaborate internally with various teams like Support, Technical Support, Engineering and Product to facilitate customer requests, issue troubleshooting and product improvement.
  • Occasional business travel will be required for on-site customer engagement and company events.

Qualifications

  • Able to work independently in a fast-paced office environment.
  • Solid presentation skills, communication skills, technical acumen, and problem solving skills.
  • 3+ years experience providing customer service in a SaaS environment.
  • Fluency in English a must; additional languages (Bahasa, Vietnamese, etc) a considerable advantage.
  • Bachelor’s Degree preferred.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

Related Jobs

Dept Data hiring Senior Customer Success Manager Job in Singapore
Dept Data
Singapore
NASDAQ SINGAPORE PTE. LTD. hiring Senior Customer Success Manager Job in Singapore
NASDAQ SINGAPORE PTE. LTD.
Singapore
Pros. hiring Senior Manager, Customer Success Job in Pacific Remote Islands Marine National Monument, Howland Island, Singapore
Pros.
Pacific Remote Islands Marine National Monument, Howland Island, Singapore
The Rundown AI, Inc. hiring Senior Customer Success Manager Job in Singapore
The Rundown AI, Inc.
Singapore
Autodesk hiring Customer Success Manager Job in Singapore
Autodesk
Singapore
Macdonald & Company hiring Customer Success Manager Job in singapore, singapore, Singapore
Macdonald & Company
singapore, singapore, Singapore
Cellebrite hiring Customer Success Manager Job in Singapore
Cellebrite
Singapore
Darktrace hiring Customer Success Manager Job in singapore, singapore, Singapore
Darktrace
singapore, singapore, Singapore
Autodesk hiring Customer Success Manager Job in singapore, sgp, singapore, sgp, Singapore
Autodesk
singapore, sgp, singapore, sgp, Singapore
Charterhouse Partnership hiring Customer Success Manager Job in Singapore
Charterhouse Partnership
Singapore
JCO Management Pte Ltd hiring Customer Success Manager Job in Singapore
JCO Management Pte Ltd
Singapore
Cymulate hiring Customer Success Manager Job in Singapore
Cymulate
Singapore
DADACONSULTANTS PTE. LTD. hiring Customer Success Manager Job in Singapore
DADACONSULTANTS PTE. LTD.
Singapore
PERSOL hiring Customer Success Manager Job in Central Singapore Community Development Council, SG.01, Singapore
PERSOL
Central Singapore Community Development Council, SG.01, Singapore
Celestial Fury hiring Customer Success Manager Job in Singapore
Celestial Fury
Singapore
Data Clean hiring Customer Success Manager Job in North West Community Development Council, SG.03, Singapore
Data Clean
North West Community Development Council, SG.03, Singapore
OCTOMATE STAFFING PTE. LTD. hiring Customer Success Manager Job in Singapore
OCTOMATE STAFFING PTE. LTD.
Singapore
GCP APAC hiring Customer Success Manager Job in Jurong East, SG.04, Singapore
GCP APAC
Jurong East, SG.04, Singapore
Workiva hiring Customer Success Manager Job in Singapore
Workiva
Singapore
Hapana hiring Customer Success Manager Job in Central Singapore Community Development Council, SG.01, Singapore
Hapana
Central Singapore Community Development Council, SG.01, Singapore
Redis hiring Customer Success Manager Job in Singapore
Redis
Singapore
Expereo Singapore Pte Ltd hiring Customer Success Manager Job in Singapore River, Singapore River, Singapore
Expereo Singapore Pte Ltd
Singapore River, Singapore River, Singapore
Capability Asia Pte. Ltd. hiring Customer Success Manager Job in Raffles Place, Raffles Place, Singapore
Capability Asia Pte. Ltd.
Raffles Place, Raffles Place, Singapore
ASIA GULF CLOUD PTE. LTD. hiring Customer Success Manager Job in Singapore
ASIA GULF CLOUD PTE. LTD.
Singapore
ComplyAdvantage hiring Customer Success Manager Job in Central Singapore Community Development Council, SG.01, Singapore
ComplyAdvantage
Central Singapore Community Development Council, SG.01, Singapore
CAPTAIN'S EYE ASIA PTE. LTD. hiring customer success manager Job in Singapore
CAPTAIN'S EYE ASIA PTE. LTD.
Singapore

Unlock Your Senior Customer Potential: Insight & Career Growth Guide


Real-time Senior Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Customer in Singapore, Singapore, highlighting market share and opportunities for professionals in Senior Customer roles.

34023 Jobs in Singapore
34023
29813 Jobs in Singapore
29813
Download Senior Customer Jobs Trends in Singapore and Singapore

Are You Looking for Senior Customer Success Manager Job?

Great news! is currently hiring and seeking a Senior Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SS&C Technologies Holdings adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Customer Success Manager?

Key qualifications for Senior Customer Success Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Customer Success Manager?

To improve your chances of getting hired for Senior Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Customer Success Manager Job Success

SS&C Technologies Holdings interview tips for Senior Customer Success Manager

Here are some tips to help you prepare for and ace your Senior Customer Success Manager job interview:

Before the Interview:

Research: Learn about the SS&C Technologies Holdings's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Customer Success Manager interview at SS&C Technologies Holdings, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SS&C Technologies Holdings's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Senior Customer Success Manager Positions

Setting up job alerts for Senior Customer Success Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!